3771 Results from /retail
Gareth Jones Field Operations Director at Ubiquiem
Forrester says so The studious people at Forrester have just released some research that is astonishing. It’s only available to Forrester subscribers or to purchase – but their teaser says it’s all. Basically, Internet banking offerings do a pretty good job of offering functionality – they just don’t rate well from a usability perspective. H
28 January 2011 /retail
Retired Member
I am seeking an answer to a question that’s been bothering me – why does banks’ interest in innovation not translate into intent that is as strong as the interest itself? The latest in a series of our studies on innovation shows near unanimous agreement on the importance of innovation among banks across the globe. Nearly 80% of 72 West European ba...
24 January 2011 /sibos /retail Innovation in Financial Services
So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why is it so hard to get this right? The FSA publishes very clear rules about how complaints should be handled, how quickly they should be acknowledged, ...
21 January 2011 /retail
A fine of £7.7 million is not a lot for Barclays given their position as one of the UK's major retail banks - to quote Margaret Cole, the FSA's managing director of enforcement and financial crime. Indeed it is the largest fine ever imposed by the FSA for retail failings. No, it's not about the money for a bank rumoured to be preparing to pay its...
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Cash is as we know expensive (50bn cost to merchants according to EU study) and an invitation to robberies, theft, counterfeit, drug dealing, prostitution, gambling, tax evasion - you name it. It also puts considerable strain on the environment. Luckily the trends move towards avoiding using it:
17 January 2011 /payments /retail
Brett King CEO & Founder at Moven
There has been much discussion about the impact of the so-called "information age". Prior to 2003 it has been said that throughout history mankind had generated a sum total of 5 Exabyte’s of content up to that year. Today it is estimated we generate this amount of content measured in days. “Between the birth of the world and 2003, there ...
16 January 2011 /retail Innovation in Financial Services
Necessity is the mother of innovation! This tired old cliché was proved right by an Infosys-Asian Banker joint research study of 59 banks from 14 countries in the Asia Pacific region, which revealed that banks innovate mainly to beat severe market and regulatory challenges. However, the similarity ends there. The study highlighted that banks in di...
11 January 2011 /sibos /retail Innovation in Financial Services
Navin Rammohan Principal Manager - Marketing at Infosys Technologies Ltd.
As a father of a 6 year old and someone who has a keen interest in alternate models of education, I’ve been fascinated by some of the talks by Sir Ken Robinson on creativity and education reforms. Some of his observations about the current schooling system have a strong parallel in the way the banking system was and is being governed. Structure &a...
04 January 2011 /retail Innovation in Financial Services
I read with interest a post pointed out to me by @JenRBoyd posted on Mobile Commerce Daily highlighting a recent Celent report comparing US and EU investment in multi-channel. The problem here is that the conclusions of the report are correct, but even the report itself suffers from an old-school view of the banking arena, that is, we are still as...
04 January 2011 /payments /retail Finance 2.0
In 2010 we had a bunch of innovative ideas become mainstream and start to impact the banking arena (for a full coverage see my post in Huffington.) However, 2011 promises to be more disruptive because as the economy finally starts to warm up, we'll be seeing a lot of new private equity investment into start-ups in the finance arena. A new dot com ...
29 December 2010 /payments /retail Innovation in Financial Services
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