3847 Results from /retail
Retired Member
Abdul runs a ‘kirana’ (a small grocery) store in Dharavi, the world’s largest slum in Mumbai. The area is also the hub of several financial inclusion, remittance and micro-lending initiatives. Abdul is now exposed to both mobile and card based banking and payment systems, as he sees new age ‘bank’ staff affiliated to Business Correspondents traver...
02 August 2011 /payments /retail Finance 2.0
Brett King CEO & Founder at Moven
Part 5 - The Total Disruption of Retail Banking In September of 2009 Ann Minch, a customer of Bank of America, posted a video on YouTube called the “Debtor’s Revolt”. Ann detailed her case against BofA who had unilaterally increased her credit card APR (Annual Percentage Rate) to 30% from its historical 12.99% - quite a jump. She argued as a custom...
01 August 2011 /retail Innovation in Financial Services
Vilmos Levente Kovacs Managing Director at Simplexion Informatikai Kft.
Having no reason for the bank of Sziget to establish a branch office to the festival, because the organizers let only to pay with those contactless payment card which given next to the entrance band. This also means that cash nowhere will be accepted in the territory of the festival. As I know the implemented system graduated well in Volt festival...
30 July 2011 /payments /retail
The Widening Gap between Behavior and Capability In 1980 the average bank in the developed world would receive a visit from a customer once or twice a month, making an average of 20-25 times a year. As ATM machines started to emerge, by the end of the 80s average branch visits per customer were already starting to level off as the primary reason f...
26 July 2011 /retail Innovation in Financial Services
I just received confirmation that the world is moving very, very fast. So fast that if you don't say, do or start what you have in mind, someone else will do it for you .... and you'll be left wihtout the honour of being the first. And that hurts! :) Therefore, if you do not act, you become a follower a second-rater. So say what you think or do w...
26 July 2011 /retail
Sriram Natarajan Risk Dog at Credit Risk Fraud Cards Professional
Was it just a coincidence or some kind of a 'karmic connection'? A giant 200 feet sinkhole appeared in Guatemala City last month. A few days later the Regulation II of the Dodd-Frank Amendment, slashing debit interchange fee by half, came into existence. The debit interchange 'blow out' starts from Oct 1, 2011 for banks with more than $ 10 B in as...
24 July 2011 /regulation /retail
What is the point of Facebook and Twitter? Many have asked. Are they really there just to eat into your productive time? Aimlessly looking through the endless new feeds of people who you didn't bother to keep in touch with in the real world? Killing time by seeing the pictures of their nights out or their children cutely pulling funny faces? Or fo...
13 July 2011 /retail
What centralisation and streamlining mean for core systems Stuart Gulliver sounded a war cry. Substantial improvements in cost-to-income ratios will be achieved at HSBC through a series of measures including streamlining and centralisation. Every UK retail bank must follow suit in order to compete, but what does this really mean for core systems a...
11 July 2011 /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
It’s very interesting to see that Santander is bringing back 500 contact centre agents from India to the UK. This is good news for the UK economy, and is also part of a much wider trend in customer service that Santander is following. I’ve blogged on this before and good examples of firms brining service back to the UK include HSBC (see “HSBC cre...
08 July 2011 /security /retail
Standards lead to best practices; standardization makes life simpler. Information Systems Audit and Control Association (ISACA), has pioneered and promoted standards and guidelines in the area of audit and controls for IT professionals. The white paper ’Leveraging XBRL for value in organizations’ (http://www.isaca.org/Knowledge-Center/Research/Re
30 June 2011 /retail XBRL Discussion Group
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