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3853 Results from /retail

Retired Member

Retired Member 

Why Siri Signals a Change in Customer Communications

Even if you’re not a devotee of the iPhone, it’s impossible to have missed the arrival of Siri, Apple’s newest recruit. Whilst Siri isn’t going to pass the Turing test any time soon, it does signify that people are now far more receptive to the idea of speech being the interface between themselves and technology. The use of natural language to imp...

/retail Innovation in Financial Services

Retired Member

Retired Member 

eSecurity Infrastructures: Reflections and Lessons

In view of many eSecurity projects launched by banks & governments to secure their online services and organizations to secure remote access-control/ information assets, lets pause a little to reflect on key lessons in the last 10 years. Much of the lessons I will summarize below come from experiences within the Nordics, but hopefully are gene...

/security /retail Information Security

Sriram Natarajan

Sriram Natarajan Risk Dog at Credit Risk Fraud Cards Professional

Too big to Retail....

The BIS released came out with a list of 'systemically important' banks.http://www.bis.org/publ/bcbs207.htm So, we now officially acknowledge that whatever happens, even if some countries go down, these banks cannot afford to fail. It reallymeans that whatever these banks do, we have to accept with grace and humility. It doesn't help that many of ...

/regulation /retail Finance 2.0

Hans Tesselaar

Hans Tesselaar Executive Director at BIAN

Bank interoperability: Work together to cut costs

With the G20 meeting this week and the European banking industry coming together at Euro Finance Week on November 14th – 18th, the woes of the industry will no doubt be discussed at length. While issues of debt and lending hog the headlines, we must be careful not to lose sight of the importance of the infrastructure on which the banking industry ...

/payments /retail

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

On fraud prevention banks need to get the balance right

Fraud prevention for financial institutions should be on the top of the agenda for banks and it seems their customers are beginning to think so too. Aite Group surveyed North American financial institutions’ fraud-prevention capabilities and found that customers are choosing those financial institutions with better security. This is a very welcome...

/security /retail Innovation in Financial Services

Retired Member

Retired Member 

A guide for banks: effective customer marketing campaigns

According to a recent survey by Asian Banker Research, 71% of top tier banks in Thailand and Indonesia cite customer campaign management as a key challenge. Why? They struggle to integrate customer preference and behavioural patterns. This results in campaigns that are done on a basic level with mass marketing and overselling to customers. Regard...

/retail

Ketharaman Swaminathan

Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions

ePayments Have A Long Way To Go

My stock trading account and the bank account to which it is linked are both held at the same bank which is a Top 3 private sector bank in India. Around five-six years ago, this bank changed all bank account numbers from 11 to 12 digits by adding a leading zero at the start of the old account number. Therefore, an old account number like 001 0400 ...

/payments /retail

Retired Member

Retired Member 

The DPA more than an Act, it's a way of life

As you are no doubt aware, the Information Commissioners Office (ICO) has a number of regulatory actions it can use to ensure compliance with the Data Protection Act (DPA), not least of which are its powers to serve monetary penalty notices of up to £500,000 for serious contraventions of the data protection principles. But now there is renewed ac...

/security /retail

Brett King

Brett King CEO & Founder at Moven

The biggest threats to the banking sector

Recently I've been discussing with bankers, economists, strategists and futurists the future of the banking industry. At a time when we've got the likes of the"Occupation of Wall St" (#OWS) through to discussions in various camps about the very survival of banking as we know it, a question you might ask is how did we get here so quickly?...

/retail Innovation in Financial Services

Retired Member

Retired Member 

Mobile Is Growing Fast, But Is It Just Growing Cost?

As if we needed reminding, mobile is going wild. All the stats you care to look at show that the use of mobile devices is exploding. BRC/Google report that mobile retail search volumes are up 168% year on year. That’s explosive growth in anybody’s language. They also report that mobile accounts for 10% of all retail searches, up from 9% in the p...

/retail

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