3823 Results from /retail
Retired Member
Back in Dec 2011 an article authored by Rita McGrath from Columbia Business School and published by Forbes outlines five big trends in innovation that would alter the business landscape in 2012. The fifth of these, that ‘oblique competition will become ubiquitous’, is a rather elegant way of saying that industries will face competition from non-i...
05 April 2012 /retail
Pat Carroll Founder/Executive Chairman at ValidSoft
I’m really pleased that MasterCard has developed a fraud detection service for online merchants that could realise a potential for 15-30% fraud loss savings. Whilst it’s a step in the right direction for the ever growing e-commerce world, even with these % improvements in fraud discovery, the false positive % are still way too high. A false posit...
03 April 2012 /security /retail Innovation in Financial Services
Manish Jain industry principal at Infosys Ltd
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. - Warren Buffett Since the financial crisis, consumer trust surveys have invariably rated banks near the bottom. For service organizations like banks, reputation is the basic foundation of business. This intangible asset mani...
03 April 2012 /regulation /retail
Well we have got through the first quarter of the year and a lot of things have already happened. This is my 2012 first term report for banking and the changes that need to be made over the rest of the year. 1. Remove all sentiment from the decision making process Sentiment is a strange thing. It is a natural trait that all human beings ...
02 April 2012 /retail Finance 2.0
So having spent three of the last four weeks in Shanghai, it was time for me to move on over the weekend. Following a 4 ½ hour flight, my flight touched down at Singapore’s Changi Airport Terminal 2, and at 7pm as the plane coasted to a halt the captain proudly announced the outside temperature was 86 degrees. This was nothing to the temperature...
02 April 2012 /retail Asia Financial Services
Keith Russell
It's not easy being a Post Office nowadays! Globally, postal services are being adversely affected by the changing communication preferences of consumers. In the UK, the recently announced 30% increase in postage rates hints at a business model on the brink of disaster. But it’s the state of the United States Postal Service (USPS) that highlight...
02 April 2012 /retail
Brett King CEO & Founder at Moven
In response to the strong demand for us to compete with the main street branch players, our recent efforts at crowdsourcing our business model has led us to investigate a revolutionary new form of branch for the US and UK markets. The new branches which we at Movenbank simply call ‘the space’ is designed to give our rapidly growing customer base t...
01 April 2012 /payments /retail Innovation in Financial Services
In the UK and Australia, account keeping fees are nothing new. In the US, however, since the introduction of the Durbin amendment, many US banks have been moving to monthly fees on checking accounts (we call them current accounts generally outside of the US) for the first time. These moves have resulted in often massive backlash from the public, ...
26 March 2012 /payments /retail Innovation in Financial Services
My top five annoying office phrases that kill your company culture… 1. We are a strong follower This is the perfect cue to exit the office immediately. What does this even mean? How can you be a strong follower? A weak follower makes more sense. What this phrase really means is that your company is afraid to make decisions and be bold with its...
26 March 2012 /retail Finance 2.0
Apple's iPhone has taken over the Blackberry as the mobile handset of choice for tech-savvy financial services workers, according to new research by Avanada. This was reported in a Finextra blog post this morning. They said, the most popular smartphone used in the Financial Services workplace was the Apple iPhone (35%) sneaking ahead of the Blackb...
26 March 2012 /retail
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