3866 Results from /retail
Mike Smith Owner at Orthanc Insight
Welcome to my first blog, in particular to those who have been sweating on completing their response to the new Payment Systems Regulator's call for inputs, deadline today. I have had a peaceful day, having submitted yesterday, more than 24 hours in advance, something of a luxury. What an interesting exercise the last week has been. Having attende...
15 April 2014 /retail
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range of functionality in each of their multiple channels to deliver the best possible customer experience: delivering ‘multi-channel banking’. This appro...
15 April 2014 /retail Online Banking
Retired Member
Wearable technology has been the talk, as the “next big thing”, since Google released the prototype of Google Glass. It has been hailed by the tech fanboy club but also been criticized on questions relating to privacy. However, even to a common observer, wearable is indeed the future. In contrast, the smart watch as a wearable has seen a quieter r...
02 April 2014 /retail Future Finance
Obsessed with the bottom line? Consumed by operational costs brought on by a myriad of regulations? Obsessed with the customer? Which of these is the odd one out? When I posed the question to an investment management professional last week, the answer was unambiguous: “The first two are preventing us from reaching an obsession with the customer, wh...
02 April 2014 /retail
Agile works. The debate may rage on over its effectiveness as a software development approach, but if you stick to the fundamentals of project management, you will see impressive results. Some critics still state that agile is disorderly and does not require planning and documentation. The reality? Project management fundamentals are vital for the ...
30 March 2014 /retail
Prerna Jyoti Senior Consultant at Infosys Limited
FpML - A Step towards Increased Efficiency and Clarity of Communication Introduction Commercial lenders, in particular banks in the syndicated lending arena, have to deal with a large number of notices across the facility life cycle in order to ensure effective and complete communication between various parties, like administrative agents, guarant...
25 March 2014 /retail Innovation in Financial Services
With the rapid expansion of smartphones and tablet devices, bank customers today are highly informed, relying on reviews and information published across social media channels, and do banking online 24/7. Customers can be reluctant to visit branches, and it is more likely than ever that these customers will switch their main banking relationship. ...
24 March 2014 /retail
Nick Levy Partner - Financial Services at IBM Consulting
Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as the services and products they need. What do we mean by a platform? In short, a platform seeks to provide an experience that adds value to the user e...
19 March 2014 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
I recently went through two omnichannel experiences, one that started well but went downhill soon thereafter and another that was a disaster from the beginning. Before I deep dive into my experiences, omnichannel is where a single business process is deliberately split across multiple channels so that each channel does what it's really good at and...
18 March 2014 /retail
Let’s face it. Complexity is a fact of life in financial services. Mergers and acquisitions, organizational changes, and service offerings across multiple locations result in a maze of disparate and disconnected applications and platforms. In this environment, radical action is needed to lower maintenance costs, improve operational efficiency an...
13 March 2014 /retail /wholesale
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