3847 Results from /retail
Retired Member
From a cold start to a bright future in less than six years! In 2008, a well-respected analyst house reported that “Europeans show little interest in contactless payments”. However, in 2013-2014, the two biggest card associations confirmed that contactless transactions had trebled and that spending had increased six-fold. So who is successful and...
23 July 2014 /retail
Whether assisting a customer in real time, or collaborating with partners or customers across continents in the blink of an eye, banks must exceed expectations to achieve a competitive edge. And it is not just about speed, it is about the experience. Every interaction is a moment of truth, and moments matter. Wealth transfer, or the passing of as
22 July 2014 /retail
Balazs Fejes President Europe and APAC at EPAM Systems
Data Integration Is Key For Banks To Capitalize On The Digital Opportunity The digitization of customer experience is rapidly changing the traditional retail banking business model with the use of digital and mobile devices increasingly prevalent amongst banks customers for accessing banking services. This is creating both opportunities and ...
Neelesh Parekh Advisor in Financial Services at .
Whilst some similarities exist, Barclays Community Bankers look to have a more rounded offering when added to the Barclays Digital Eagles. This is different and has the opportunity to be more compelling. The bank looks to be extending the customer relationship beyond the branch, the phone, and, beyond the apps on your phablet - with actual people f...
18 July 2014 /retail
Nick Ogden Chairman at Ogden Research
Great News today! At last we are going to get some action over lack of competition and the shape of the financial services market for the future but only if we all engage. Alex Chisholm, CMA chief executive, is quoted as saying it was "vital" that the banking sector worked properly, which was why the full eighteen month investigation was ...
18 July 2014 /payments /retail
Digital Channels – What should banks do? Background In the past, banks have taken inside out approach towards customer. They expected customers to know bank’s internal structures and reach out to bank’s respective unit in accordance to that. Banks have various internal units divided between deposits, loans, cards, payments etc. which are further su...
17 July 2014 /retail
As you may already know the leaders of the five Brics countries have announced and signed an agreement yesterday (15.July 2014), to create a new $100bn (£58.3bn) development bank and emergency reserve fund for their countries, and one would also assume this will also become available to some of their “partner” countries in due course. For many ye...
16 July 2014 /payments /retail
Neil Caldwell European Sales Director at CyberSource
Thanks to eCommerce, I’ve seen the world become a lot smaller. With eMarketer estimating that global B2C eCommerce sales will hit $1.5 trillion in 2014, there are very few places that haven't been impacted by the digital revolution. With some of the world’s greatest brands having enjoyed true eCommerce success in their home markets, many are now lo...
14 July 2014 /security /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
I must be an "early adopter" in Running From Pillar To Post To Link Aadhaar Card To Bank Account: A year later, the early and late majority of LPG subsidy beneficiaries have still not managed to link their Aadhaar Cards to their bank accounts. But it doesn't matter any more. Politicians sensed that it was a dumb idea to tell people to pa...
11 July 2014 /regulation /retail
Lee Williamson Research Analyst at Cash Management Solutions
Last month, an experiment on Beech Road in Chorlton, Manchester, transformed it into the UK’s very first ‘cashless’ street. For one day only the majority of the shops and businesses stopped accepting notes and coins, forcing customers to pay with credit or debit cards. The experiment was organised by card payment provider Handepay to see if we are ...
10 July 2014 /payments /retail
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