3676 Results from /retail
Alex Noble Account Director at McAfee
I was surprised at the extensive coverage of the Barclays Wealth change in customer identification techniques. Barclays have introduced passive voice identification, so the system identifies callers as they speak to an agent in natural language. It is a challenging way of doing ID&V over a phone–line, but when it can be made to work it has hu...
22 May 2013 /retail Innovation in Financial Services
Olivier Berthier CEO at Moneythor
The relationship between retail banking customers and their financial institutions can often be described as strained and tumultuous. The role played by banks in the global financial crisis and its sequels of massive trading losses, Libor fixing scandals and active tax evasion scheming are certainly not doing anything to improve the confidence cus...
21 May 2013 /retail Online Banking
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
Digital channels are all about sales. If they aren't, then you're doing something wrong. First and foremost, banks are about creating wealth. To do that, banks need to help their customers articulate financial goals and identify financial needs. Once that has been done, banks can provide the products and services to enable customers to achieve t
20 May 2013 /retail Online Banking
Retired Member
Two out of every three people that 'walk' into your 'online store' will shop around, select items to buy, add them to their basket and proceed to checkout. Then just as they pull out the credit card, they dump the basket by the digital door and leave! This is the statistic that really grabbed my attention: the average documented online shopping ca...
17 May 2013 /retail
Last week, the Co-Operative Bank experienced a six notch downgrade by Moody’s rating agency, based on an increased “problem loan ratio” – launching the financial world into concerns around a potential imminent taxpayer bailout. The bank immediately turned to Twitter as the communication channel of choice to reassure the public. Their approach was ...
14 May 2013 /regulation /retail Social Banks
During the past few months the banking sector has been under tight scrutiny due to its lack of control of IT systems. As mentioned in a previous blog, the financial industry is failing to keep up with technologies that increase operational intelligence and are instead remaining on archaic systems to get the job done. Since then, the Financial Cond...
10 May 2013 /retail
We’ve all heard the joke about the tortoise who goes into the police station to report that he’s been mugged by a gang of snails. “Calm down and tell me everything,” says the policeman and the tortoise replies, “I’m sorry – it all happened so fast!” So it appeared with HMV recently. Once a stalwart of the high street, HMV was the Saturday shopping ...
07 May 2013 /retail Disruption in Retail Banking
The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar. Most of the data on the subject is US-based so far. Analysts from Celent said some time ago that only 3.8% of all online banking users are active users of PFM solutions, the Federal Reserve said in a 2012 report that 21% of consumers currently use a PFM t...
06 May 2013 /retail Online Banking
With toddlers becoming so addicted to iPads that they need therapy and remote workers now carrying an average of 3.5 mobile devices per person, it is not surprising that IT giant, Cisco, recently found customers are placing more and more trust in virtual banking. However, with the majority of online banking still being done on desktop PCs and lap...
30 April 2013 /retail
Reghunathan Sukumara Pillai Consultant at Infosys
The idea of a world ruled by machines has inspired many a work of science fiction. That’s just one manifestation of man’s machine fascination. Another – which is both more real and meaningful – is the increasing device dependence of each generation. The advent of computers has further accelerated this process and it is, today, impossible to think ...
19 April 2013 /retail
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.