3676 Results from /retail
Retired Member
Crowdsourcing is a powerful thing. So powerful it's starting to make some waves in the banking world, but it isn't new. I've always been an advocate of it as a method of highlighting and organising quality content, ever since I first logged on to the Digg.com news site (now shoved out the door by the more popular aggregator, Reddit). For the unin...
07 October 2013 /retail Future Finance
Nic Parmaksizian Partner at Capco
Banks are under huge political and social pressure to demonstrate their role in the wider economic progress of nations and their citizens. Unless banks adopt active policies to rebalance the negative economic and social consequences for the segments they currently exclude from their normal course of business, governments will intervene still furth...
06 October 2013 /retail
Riedel emailed me a "20% off" coupon this morning. It's not a big secret that I like fine wines (it says so on my LinkedIn profile) and a quality glass makes a huge difference as far as taste is concerned. In fact, with Riedel glasses, different designs make plain water (!) taste differently. I didn't believe that myself until I tried it...
04 October 2013 /retail Innovation in Financial Services
Hans Tesselaar Executive Director at BIAN
Banks have long been trusted to care for our money, and for good reason. These highly skilled organisations have centuries of experience in the development and evolution of financial products and custody of our assets and, bar the odd bump, have served society well. As financial instruments, and customer expectations have evolved, and the markets ...
03 October 2013 /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Mobile wallets are mainstream…no they’re not…yes, they are… I want my NFC…what about a QR code or P2P? Tablets and smartphones, stored-value, account-to-mobile, don’t forget CARDS! Cash and cheques - your days are numbered…is there a date on that? Long live cash and cheques! Buyit, Pingit, Zapp-it, contactless sticker tap it, iTunes, Amazon…but I d...
03 October 2013 /retail Whatever...
I had a great meeting this week with Chuck Blakeman, entrepreneur and best-selling author of ‘Making money is killing your business’ & the soon to be released ‘Why employees are ALWAYS a bad idea’. I recommend his first for business owners, but it is the latter book that I am really looking forward to getting my hands on and is the discussion...
On 15th September 2008, Lehman Brothers declared itself bankrupt. In one of the most dramatic events of the 2007-2008 global financial crisis, the 160-year old institution collapsed due to its exposure to subprime mortgages. After Lehman's failure, financial markets entered a period of unprecedented volatility and governments spent trillions of do...
03 October 2013 /retail /wholesale
Last month saw two separate instances in the UK of attempted or successful bank theft using Keyboard Video Mouse (KVM) remote-access devices, apparently perpetrated by the same gang. Whether or not they signal the beginning of a trend in financial crime, these incidents ought to provide cause for thought for information security leaders at all of ...
03 October 2013 /security /retail
In my last blog, I looked at pause and resume recording, a method of protecting call recording archives from sensitive card data. An alternative solution is to remove the card data from agent interactions altogether, by using an automated Interactive Voice Response (IVR) payment system. There are both advantages and disadvantages to this approach. ...
01 October 2013 /payments /retail
Steve Ellis Founder at Finextra Research
Last week the UK's Cooperative Bank rolled out a well constructed social marketing campaign. Designed to use social platforms to amplify the voice of customer advocates, the campaign was the very epitome of good social media marketing practice. The bank promoted a tweet about Georgie, a Co-op Bank business customer, who had said something nice prev...
30 September 2013 /retail
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