239 Results from 2015, /retail
Retired Member
Transformation is the new buzz word in the business environment. Every Bank and Financial Institution (FIs) has initiated some programme for this and has set aside budgets to achieve transformation. And, there is no choice. The technology revolution, coupled with the Millennial, is ensuring a change in the old order. And, for Banks and FIs to stay ...
14 January 2015 /retail
Abhishek Chatterjee Managing Partner at Gartner Inc.
New account opening and subsequent customer on-boarding process is going through seismic shift due to change in customer's behaviour and rapid technology adoption. Customers are entering into anytime- anywhere service paradigm, where they expect Banks to know about them and provide transparent, real-time interactive services. Banks also need to be...
13 January 2015 /retail Online Banking
David Gibbard OmniChannel and Digital Banking Evangelist at OmniChannel & Digital Banking
In an American Banker article, Creating a Bank that's Both Cool and Fair, Chris Skinner poses a question, “What does ‘cool’ mean in banking?” The question I would ask is, “How do you create a ‘cool’ and ‘profitable’ bank?” Transaction fees, interchange fees and other non-interest income are often the difference between bank or credit union profi...
13 January 2015 /retail
Andy Hirst VP Banking Solutions SAP at SAP
Top Banking trends for 2015 – Data and Analytics Here is my list of predicted trends in banking analytics in 2015 . Another year of significant growth in analytics is envisioned driven by regulatory mandates and growth of social intelligence. 1 Visualization . It is still early in the cycle for visualization technologies With employees ge...
13 January 2015 /regulation /retail
The idea behind development of Automated Teller Machines was to replace teller operations in a bank branch completely by electronic devices. To a large extent, this idea has been successfully implemented. According to one study conducted by Financial Management Solutions Inc., the average monthly branch teller transaction rates in USA have fallen ...
11 January 2015 /retail
Ah, remember the old days……, the days when you had to get to your bank or credit union branch before 2:00 PM in order to get a deposit recorded as a transaction for that day. Fast forward to today. As Tom Groenfeldt, contributor to Forbes so eloquently writes, “When 40-year old legacy banking systems meet the two-month old iPhone 6, the results ar...
06 January 2015 /retail
Over Christmas I tweeted that 2015 could be the year of the new digital bank. I really believe that the bandwagon has finally started rolling - it may not have arrived at its destination yet… BUT if you do want to catch it, you need to jump on quickly. Why is the industry so interested in this whole topic? Well how often does massive disruptio...
05 January 2015 /retail
Last decade saw automation of back office business processes through BPM technology adoption in 3 distinct areas - document-centric BPM, human-centric BPM and Straight through Processing (STP) with integration-centric BPM. We have seen extensive back office use-cases like payments reconciliation, customer on-boarding, KYC, anti-money laundering (A...
05 January 2015 /retail Innovation in Financial Services
Marketing has come off age in last couple of decades. Before e-commerce started, marketers predominantly used outbound marketing (both for B2B and B2C) to reach out to prospects via offline and electronic (mostly TV and Radio) channels. With the evolution of Internet, e-commerce; proliferation of Digital channels and payment services in last 10-15 ...
04 January 2015 /retail Innovation in Financial Services
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.