179 Results from 2017, /retail
Retired Member
Traditional product-centric banking is a thing of the past. The transformation to customer-centric, relationship-based banking has already commenced and pace is not slow. Banks are forced to focus on customer(s) and they are not geared up for this. Historically banks have been structured around products, so their internal systems. These are under ...
05 April 2017 /retail Transaction Banking
The financial services industry is undergoing major changes. Due to the fast pace of advancements in digital technology, changing customer expectations, and competition from disruptors (mobile network operators, technology companies like Apple and Google, and hundreds of FinTech startups) incumbent banks are becoming increasingly vulnerable. Onlin...
03 April 2017 /retail
Money may make the world go around, but for many Brits it’s making their heads spin. In fact, according to research by price comparison website MoneySuperMarket, a fifth of UK adults admit that their money worries have impacted on their health. And it is the latest generation who are really feeling the strain, with 58 per cent of 18 to 34 year-old...
Branch banking may originate from simple beginnings, but the longevity and tradition of this fundamental banking service have rendered the bank branch one of the most familiar amenities of any town around the world. Branch banking has been continually evolving since its inception, though the last fifty years have seen innovation and technology dev...
30 March 2017 /retail
The insurance industry is undoubtedly facing difficult times. With a general commoditisation of product, ease of switching and more comparison sites, insurers are searching for ways to differentiate themselves in an ever more crowded market. The less creative have resorted to competing on price. The more creative have turned to customer experience...
29 March 2017 /retail Innovation in Financial Services
In our first blog post we discussed the trends that are shaping the small business banking evolution well underway. This post will focus on what we all can be doing to address those trends and how to better position ourselves to continue to evolve as the pace of change continues its acceleration and threatens to leave many banks in its dust. The s...
29 March 2017 /retail
Lu Zurawski founder, iKnowMe at Lu Zurawski
Today's introduction of the new one pound coin has nudged me into contemplation. Isn't it a bit weird that our that society still relies on increasingly complicated metal disks as a way of exchanging value? How deeply rooted is cash in our society? Is it ever likely to be replaced completely by electronic money? A quick consideration of amusement a...
28 March 2017 /payments /retail
In the past 10 years, the world has fundamentally changed all around us—from the introduction of the iPhone which celebrates its 10th birthday this year to autonomous vehicles on our roads…and much more—the last decade has seen change not rivaled since perhaps the early onset of the industrial revolution. With that as our backdrop, it stands only ...
27 March 2017 /retail Online Banking
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
The big news in U.K. retail banking last week was that the Royal Bank of Scotland is planning to close another 158 branches. The bank states that basic transactions have fallen by 43% in 7 years. Yet again, this announcement throws into relief the old discussion about the place of the branch in an omnichannel world. There's been much written on bo...
27 March 2017 /retail Futuristic Banking
Andy Hirst VP Banking Solutions SAP at SAP
Predictive powers Many people wish they could predict what will happen next in the world. Many predictions are assigned to the waste bin of time very quickly. With hindsight, unforeseen factors come into play that changed their 'models'. It is because there were so many factors involved to predict. The ability of models to analyse and interpret me...
24 March 2017 /retail
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