206 Results from 2009, /payments
Retired Member
There is an article in the newspaper quoting Peter Hanlon expressing the view that branch closures may have been a tactical error which reduced the quality of service and damaged the customer relationship. http://www.dailytelegraph.com.au/money/westpac-group-executive-peter-hanlon I have mentioned the lost resource that the local branch represent...
27 October 2009 /payments /retail Whatever...
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Finextra recently sat down with Richard Allen, principal consultant at Consullt Hyperion. The firm recently set up a dedicated unit looking at card fraud and all the 'scary things' being perpetrated by hackers. The video is here. Although Allen does talk about the success of chip and pin and services like 'Verified by Visa' in reducing card fraud...
26 October 2009 /security /payments
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Started to read Nudge by Thaler & Sunstein. Easy and nice reading - essential thought provocation needed at the latest now. What we have is a long list of very serious global challenges - ranging from global warming (which is furthered by unfettered blind growth) to financing of welfare structures (which is coming out of productive and succes...
24 October 2009 /payments /retail
At a recent lecture series for Company Directors we were informed that regulation is on the rise and Company Directors in many countries did not even have the same rights as most international human rights standards dictated. Trivial rights, such as a presumption of innocence. Wow. All the while, the level of regulation we must be more than just aw...
20 October 2009 /payments Innovation in Financial Services
I thoroughly endorse the European Payments Council’s call for the EU authorities to get behind SEPA. However, as duly noted by Gerard Hartsink, public authorities – which focus predominantly on domestic payments – simply don’t have enough incentive to make the transition to SEPA without an end date for full migration. So here we have a catch 22....
15 October 2009 /payments
Okay, I realize that unless you are a perpetual movie geek like me, you may not remember Sally Field's much maligned Academy Award acceptance speech ( I've happily included a clip so you can view it now). But it was the first thought that popped into my head as I read this article about First Direct. I think it's great that the bank is willing t...
14 October 2009 /payments /wholesale Transaction Banking
Corporate inertia, quarterly capitalism and techno-hype have together created a rather sad overall picture of how digital services have been introduced. Far too often in the past digital services have been seen as - at best - side shows and top management support for promotion - badly needed in conservative organisations - have at best been lukewar...
14 October 2009 /payments Innovation in Financial Services
It is very easy to make things difficult but very difficult to make things easy. As a result we see that many service are not the least user-friendly - not in design - not in language - too complicated - a no-brainer. The business environment is also getting fiendishly complicated as technology offers so many new alternatives with so many new h
12 October 2009 /payments /retail
Computer Sweden writes - inspired by frequent high profile robberies - that cash is an invitation to crime. Legislators, banks and retailers are to blame for having failed to eliminate cash usage - despite cards having been around for 30 years on a large scale. Not only are piles of cash inviting robbers - it is also the enabler of drug trade, pro...
10 October 2009 /payments
The Financial Fraud Action UK results released yesterday clearly show that the battle against fraud is far from over in the UK. Despite this, the statistics suggest that the UK is doing comparatively well in the relation to many other countries. The findings highlight where the UK is doing well and where we are failing. Firstly, face-to-face retai...
08 October 2009 /security /payments Online Banking
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