5169 Results from /payments
Keith Appleyard IT Consultant at available for hire
I consider myself primarily an RBS Customer, with other on-line accounts at many other Banks including Barclays & Halifax. Overall I am very reassured by the RBS processes, however ..... I do find it a pain that if I need to change the transaction reference to a pre-existing Payee (eg Invoice number), I do have to dig out the Cardreader. When m...
01 October 2013 /payments Whatever...
Retired Member
In my last blog, I looked at pause and resume recording, a method of protecting call recording archives from sensitive card data. An alternative solution is to remove the card data from agent interactions altogether, by using an automated Interactive Voice Response (IVR) payment system. There are both advantages and disadvantages to this approach. ...
01 October 2013 /payments /retail
Last Monday (23rd) was Day 1 of the Annual EBUG conference held in London's famous Institute of Civil Engineers. In a way it made me wonder if anyone will be able to Engineer the future of Cards & Payments after the influence of such auspicious surroundings. After presentations from the CIO of IBM and a representative of Intel it became clear (...
01 October 2013 /payments Banking Architecture
Craig Ramsey Head of Real-Time Payments at ACI Worldwide
With bank switching now easier than ever before, we’re at a point where maintaining a high level of customer satisfaction is going to be crucial to a bank’s success. Customers don’t just want the best products and services; they’ve now come to expect them. The risk of not meeting these expectations means banks could lose their customers…quickly. T...
30 September 2013 /payments
Enrico Camerinelli Supply Chain Blockchain Personal Coach at Aite Group
Today, SWIFT and treasury systems vendor Bellin announced that they will implement a direct connection between SWIFT and Bellin’s tm5. Treasury intelligence management systems (TiMSs), a term coined by Aite Group in its 2011 report on the subject are platforms that will integrate and extend the operations-driven functionalities of a traditional tre...
25 September 2013 /payments /sibos Treasury Management
When you pay with your card in a retail outlet, what is more important - that you pay with a card or that it's you who is making that payment? The industry is still defining CP as "card present", although it should be "cardholder present". Here's why. Petrochemical derivatives (aka "plastic cards") are being digitized...
25 September 2013 /payments Innovation in Financial Services
Baby-boomers will soon be transferring their assets to generations X and Y, primarily defined by their exposure to technology and the web from an early age. As banks’ relationship management styles gravitate towards digital mediums, their next priority should be the associated customer data. How can banks adapt their IT infrastructures to manage t...
24 September 2013 /payments
I've been trying to figure out how the different companies get together to manage card payments. It's a complicated business, and I’m still learning. Readers, please do comment and correct my understanding. Fundamentally it seems card payments are fairly simple; what has caused complexity is the way that each role has been split up. So let’s begin...
Martin Ruda Managing Director at Tall Group
At the latest Cheque User Forum, hosted in London by the Cheque & Credit Clearing Company, a vision of the future of cheque clearing was laid out for an animated group of about 150 cheque professionals. The potential for image based clearing, now an established feature of the landscape in the US, Brasil, India, etc, might just be gathering mo...
23 September 2013 /payments
Big Data is one of the trends of the moment, with beautiful infographic representations of everything from social networking, video uploads, web searching and app purchases. These are, no doubt, important tools in shaping our strategies in payments. However, this is not new. The challenges of big data as defined by Doug Laney, the father of Big D...
20 September 2013 /payments
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