30 articles tagged with this keyword
Finextra TV/Social media
Elaine Fletcher, Business Development Executive, Business Analytics & Optimization, IBM discusses the changing role of marketing at financial firms.
08 December 2011
David Hamilton, president of SunGard's banking business, looks at how banks balance their internal agendas with managing customer experience.
22 November 2011
Frank Eliason, SVP of social media at Citi, discusses mobile banking, customer service and social media with Finextra.
04 October 2011
Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.
Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.
Amit Dua and Pankaj Pulkarni of Infosys look at the two hottest topics in financial services-social media & mobile at Sibos 2011.
30 September 2011
Serge van Dam, VP, Mobile Solutions at Fiserv, discusses multi-channel delivery at Sibos 2011.
29 September 2011
Brett King, founder of startup Movenbank, discusses mobile banking, regulations and investors.
RBC, Orange and Vocalink look at the future of CSR, which includes integration with HR, PR and social media, at Sibos 2011.
27 September 2011
Adam Kennedy, product director at VocaLink, discusses channel and mobile delivery prior to Sibos.
14 September 2011
David Hamilton, president of SunGard's banking business discusses the five key challenges that will affect the financial services industry over the next few years.
12 September 2011
James Gardner of Spigit discusses the Innotribe's big theme of social data and collaboration ahead of this year's Sibos.
30 August 2011
Tony Fish of AMF Ventures discusses the big theme of digital identity prior to Innotribe at Sibos this year.
26 August 2011
Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.
12 August 2011
Nathan Bricklin, SVP and head of social strategy, Wells Fargo Wholesale Banking, talks with Finextra about the banks efforts to foster internal communication in the newly merged bank.
06 June 2011
Josh Reich, founder and CEO of Banksimple, talks with Finextra about their use of social media and their first 20 card holders at the NY Social Media Days.
Alexandra Tyler, VP of branding and social media at Citi GTS talks with Finextra at Social Media Days NY about how the bank as an enterprise has embraced social media.
31 May 2011
Clara Shih, CEO of HearSay Social, and developer of one of the first Facebook currencies, talks with Finextra about how banks can better use Facebook to face their customers.
30 May 2011
Sarah Carter, Vice president, Marketing, Actiance. What can we expect from Finra and the FSA regarding social media oversight in financial services?
11 April 2011
Allan Schoenberg of the CME Group talks with Finextra about the social media 'lightbulb moment'.
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