Outsourcing

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Parseq chief makes takeover approach

/Outsourcing

Parseq chief makes takeover approach

Aim-listed mobile and online banking software outfit Parseq says it has been approached by a group led by its own chief executive, Rami Cassis, about a takeover.

AIB to sell outsourcing unit to Capita

/Outsourcing

AIB to sell outsourcing unit to Capita

Allied Irish Bank (AIB) is selling off its international financial services business to outsourcing giant Captia for £29 million.

Santander repatriates UK call centre staff

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Santander repatriates UK call centre staff

Santander is to move 500 call centre roles from India back to the UK in an effort to improve customer service standards.

IBM wins Bank Austria IT services deal

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IBM wins Bank Austria IT services deal

IBM has won a five year IT services contract with Bank Austria that will see around 300 of the client's tech staff move to a new centre in Vienna.

Sparebank 1 loses patience with EDB ErgoGroup

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Sparebank 1 loses patience with EDB ErgoGroup

EDB ErgoGroup looks set to pay a heavy price for recent payment system glitches, with one of its biggest clients, Sparebank 1, reviewing its relationship with the Nordic IT services group.

Lloyds cuts 570 jobs; looks to outsourcing

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Lloyds cuts 570 jobs; looks to outsourcing

Lloyds Banking Group has outlined plans to cut another 570 jobs and outsource hundreds more as part of its ongoing integration of Hbos.

NAB shifts IT jobs to IBM as glitch resolution programme stretches into New Year

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NAB shifts IT jobs to IBM as glitch resolution programme stretches into New Year

National Australia Bank has outsourced 425 IT jobs to IBM as the bank continues to wrestle with the aftermath of a major breakdown in its payment processing systems.

Samlink signs IT services deal with IBM

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Samlink signs IT services deal with IBM

IBM has signed a new five-year, EUR28 million agreement with Samlink to manage the information technology (IT) infrastructure for the company's more than 400 bank branch offices across Finland.

BankWest makes $20 million investment in new Fujitsu data centre

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BankWest makes $20 million investment in new Fujitsu data centre

BankWest is to become the anchor tenant in Fujitsu's new Perth data centre under a ten-year, A$20 million deal.

Westpac renews IBM outsourcing deal

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Westpac renews IBM outsourcing deal

IBM has extended its IT infrastructure deal with Australian giant Westpac for a further five years, quashing speculation that the bank was preparing to reverse away from mega-outsourcing contracts in favour of tactical best-of-breed arrangements.

IBM wins Bank of Ireland contract from HP

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IBM wins Bank of Ireland contract from HP

Bank of Ireland has inked a five year IT infrastructure services agreement with IBM. Financial terms of the deal were not disclosed.

Bank of America Merrill Lynch to launch corporate Swift service bureau

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Bank of America Merrill Lynch to launch corporate Swift service bureau

Bank of America is to create a global Swift Service Bureau to provide its corporate clients with outsourced access to the Swift financial messaging network.

ABN Amro extends IBM services contract

/Outsourcing

ABN Amro extends IBM services contract

ABN Amro has extended its infrastructure services agreement with IBM, tapping Big Blue's technology to integrate recently merged Fortis Bank.

DZ Bank inks 5 year Atos Origin contract

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DZ Bank inks 5 year Atos Origin contract

Germany's DZ Bank has inked a five year contract with Atos Origin for the management of data centre and infrastructure services supporting IT applications. Financial terms were not disclosed.

Barclaycard outsources UK customer service operations to FirstSource

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Barclaycard outsources UK customer service operations to FirstSource

Barclaycard is to outsource customer service operations for its UK credit card and consumer lending business to Indian BPO outfit FirstSource.

Hong Kong brokers turning to back office outsourcing - survey

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Hong Kong brokers turning to back office outsourcing - survey

A growing number of Hong Kong brokers are seeking to outsource their back office functions in a bid to deal with increasingly complex and competitive local markets, according to a survey from BNP Paribas Securities Services and Swift.

ABN Amro to renew $1bn IBM, TCS and Infosys outsourcing deals - report

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ABN Amro to renew $1bn IBM, TCS and Infosys outsourcing deals - report

ABN Amro is preparing to renew IT outsourcing contracts worth around $1 billion with IBM, Tata Consultancy Services (TCS) and Infosys Technologies, according to India's Economic Times.

Logica wins IT services deal with Finland's Luottokunta

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Logica wins IT services deal with Finland's Luottokunta

Logica has won a four-year contract to take over the IT operations and infrastructure services of Finnish card payment group Luottokunta

TCS grows UK life and pensions BPO business with Usil acquisition

/Outsourcing

TCS grows UK life and pensions BPO business with Usil acquisition

Diligenta, a unit of Indian outsourcer Tata Consultancy Services, has acquired the business of Unisys Insurance Service Limited (Usil), bagging £250 million in mandates from The Phoenix group and Old Mutual International in the process.

Sugamo Shinkin Bank migrates PCs to IBM desktop cloud

/Outsourcing

Sugamo Shinkin Bank migrates PCs to IBM desktop cloud

Japan's Sugamo Shinkin Bank has selected IBM for the development of a virtual client environment, tapping Big Blue's desktop cloud.

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