368 articles tagged with this keyword
News/Customer relationship management and knowledge management
The UK's Financial Services Authority has signaled a revision to its rule book that will require deposit takers to put in place appropriate systems to create and maintain a single customer view (SCV) to ensure fast payouts under the Financial Services Compensation Scheme.
06 November 2009
French bank Societe Generale has selected MicroStrategy's enterprise business intelligence platform to replace its existing reporting tools.
03 September 2009
UK supermarket giant Tesco is set to create more than 800 jobs at its fast-growing personal finance unit by opening a customer service centre in Glasgow.
20 August 2009
UK price comparison Web site Confused.com has signed for business analytics software and services from SAS to help target new customers and improve retention.
13 August 2009
Business analytics vendor SAS has unveiled software that uses information from social networking and media sites to help firms such as banks combat fraud and improve their understanding of customers.
05 August 2009
IBM has agreed to buy Chicago-based predictive analytics software and services firm SPSS in a cash deal worth around $1.2 billion.
28 July 2009
International Bank of Azerbaijan has gone live with Oracle's Flexcube core banking package, which replaces the Misys Midas system.
14 July 2009
Co-operative Financial Services (CFS) has rolled out an online "ask-a-question" system for customers in a bid to improve service and sales.
28 May 2009
National Bank of Malawi (NBM) has ditched Misys BankMaster in favour of the T24 core banking platform from Swiss vendor Temenos to support its retail and corporate operations.
29 April 2009
Co-operative Financial Services has selected the Finacle universal banking system from Infosys to replace its legacy technology infrastructure.
27 April 2009
Despite the global financial crisis, spending on IT by trading firms will hold steady over the next year, according to a survey from Sybase and Financial Insights.
21 April 2009
Canadian credit union Coast Capital Savings has selected the T24 core banking platform from Swiss vendor Temenos to support its retail, commercial and small business operations.
03 April 2009
Visa takes action against service providers after data breaches, Dutch banks bid online for new customers, and the latest research on mobile banking and the Payments Services Directive - it's all in this week's news review podcast.
19 March 2009
Banco Fichosa of Honduras is to implement a new core banking system from Swiss-based Temenos to support its retail and corporate banking operations, servicing 650,000 accounts across 88 branches in Honduras and the US.
25 February 2009
US consumers are spending less time on traditional online banking sites, creating fresh challenges for banks as they scramble to attract retail deposits in a shrinking economy.
23 January 2009
UK customer relationship management outfit Intelligent Environments (iE) is reporting strong growth in recurring revenues for 2008 and a solid order pipeline for 2009 as demand intensifies for software products to attract retail deposits.
20 January 2009
Raiffeisen International has selected the Finacle universal banking system from Infosys to standardise its technology platform and consolidate operations across Central and Eastern Europe.
14 January 2009
Van Lanschot Bankiers has awarded Accenture a seven-year, multi-million dollar outsourcing contract to develop and maintain the Dutch bank's overall core banking applications, including credit services, asset and risk management.
13 January 2009
DSB Bank, Netherlands, has selected the Finacle universal banking system from Infosy to overhaul its retail operations and power a new online savings bank.
15 December 2008
Bank of China (BOC) has selected Yucheng Technologies to develop a $5 million, 1000 seat, call centre that will use customer relationship management technology from Oracle's Siebel unit.
11 December 2008
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