Insurance

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/Insurance

More Th>n introduces personalised customer services

More Th>n, the direct financial services arm of UK insurer Royal & SunAlliance, is introducing a personalised call centre service where each customer will be assigned their own service manager.

/Insurance

Norwich Union launches 'pay as you drive' insurance scheme

Norwich Union has launched its 'pay as you drive' insurance scheme, which requires a telematics black box to be fitted to the car, to UK motorists.

/Insurance

Norwich Union cuts 4000 jobs: outsources 500 IT roles; offshores 1000

Insurance group Aviva is cutting 4000 jobs at its Norwich Union business in the UK by 2008, of which 500 IT roles will be outsourced to third party suppliers and 1000 jobs will be shifted to offshore centres in India.

/Insurance

Online insurer swiftcover.com launches text-based quotation service

UK Internet-only insurance firm swiftcover.com is launching a text quotation service for prospective motor insurance customers.

/Insurance

Brits reject in-car isurance tracking technology - survey

Over a quarter of UK drivers (27%) would refuse to have a 'black box' tracking device fitted to their cars, even if it dramatically reduced the cost of their insurance, according to research released by personal finance site moneysupermarket.com.

/Insurance

Norwich Union to take on esure with simplecover.com

Norwich Union is to launch a new no-frills online motor insurance service under the brand name Simple Cover.

/Insurance

Prudential outsources Belfast call centre to Capita

Insurance group Prudential says it is outsourcing its customer sales and services operations in Belfast to BPO firm Capita instead of shifting the work to India and other parts of the UK.

/Insurance

Bisys warns of earnings shortfall; explores sale

Bisys, a New York provider of back office services to financial institutions, is warning that its fiscal year 2007 earnings will be "substantially below" expectations and says it has hired an investment bank to advise it on "strategic alternatives".

/Insurance

Egg falls back into the red

UK insurance group Prudential says its Internet banking operation Egg has posted an operating loss of £39 million for the six months to the end of June, compared to a profit of £15m for the first half of 2005.

/Insurance

Norwich Union and eBay launch online insurance hub

UK insurer Norwich Union is teaming with electronic auction house eBay to establish an online insurance centre that will provide eBay customers with information and quotes on motor, home and travel insurance.

/Insurance

Fortis UK buys majority stake in Text2Insure

Benelux-based Fortis Bank says its UK insurance subsidiary has acquired a majority shareholding in Text2Insure, a British firm that provides a mobile service that enables customers to receive quotes and buy policies using SMS text messages.

/Insurance

Norwich Union to shut down Liverpool call centre

Insurance firm Norwich Union is closing down its customer call centre in Liverpool, leading to the loss of 321 jobs, and is shifting the work to other sites in the UK and to its offshore operations in India.