Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Israel Discount Bank digital assistant gives customers personalised guidance

Israel Discount Bank has launched an AI-driven digital assistant that not only answers customer questions but proactively offers personalised insights and guidance.

02 February 2018

News/Chatbot

Unicredit launches iPhone-only buddybank

Italy's Unicredit is trying to give banking's staid image a makeover and make it "cool" through the launch of a mobile-only subsidiary called buddybank.

01 February 2018

News/Chatbot

Virtual assistant startup Finn.ai hires ex-Twitter exec Stephen Morse

Canadian financial services virtual assistant startup Finn.ai has become the latest fintech firm to bring in a Twitter veteran, hiring the social media outfit's former head of global financial data partnerships, Stephen Morse.

30 January 2018

News/Chatbot

AmEx buys virtual travel assistant Mezi

American Express has acquired Mezi, an AI-powered travel assistant app that helps users plan and book trips. Terms of the deal were not disclosed.

30 January 2018

News/Chatbot

Personal finance bot Cleo adds charity donation option

AI-based personal finance chatbot Cleo has introduced a one-click charity giving feature designed to appeal to young Brits who make donations on an ad hoc basis.

25 January 2018

News/Chatbot

CBA introduces Ceba the chatbot

Commonwealth Bank of Australia has added an AI-powered chatbot to its apps that can help customers with more than 200 banking task.

19 January 2018

News/Chatbot

Nuvo unveils AI-powered mortgage broker chatbot

UK fintech startup Nuvo has launched an artificial intelligence-powered Facebook chatbot that helps people find the best deals on mortgages.

18 January 2018

Company update/Chatbot

Dear Prudence: Prudential launches AI-powered chatbot

Prudential Hong Kong Limited (“Prudential”) today announced two new additions to its digital transformation line-up that harness automation, artificial intelligence (AI), machine learning and other technological innovations in order to provide a more personalised and accessible experience to customers.

20 December 2017

News/Chatbot

Schroders launches asset management chatbot in Singapore

Schroders in Singapore has launched an online chatbot operating through Facebook Messenger to answer client queries and fetch and display requested fund management data.

14 December 2017

News/Chatbot

Nordea brings e-invoicing to Facebook Messenger

Nordea has collaborated with Nordic payments processor Nets on a service which enables consumers to post invoices and pay their bills via Facebook Messenger.

29 November 2017

News/Chatbot

Standard Chartered to roll out AI chatbot

Standard Chartered is to launch an AI-powered chatbot to provide clients with natural language assistance in managing money, making payments and analysing their spending.

14 November 2017

Company update/Chatbot

Icici initiates money transfers with Siri

ICICI Bank, India’s largest private sector bank by consolidated assets, today announced the launch of India’s first voice-based international remittance service to enable non-resident Indians (NRIs) to send money to any bank in India.

08 November 2017

News/Chatbot

CIBC builds Messenger digital assistant for sending money overseas

The Canadian Imperial Bank of Commerce (CIBC) has launched a digital assistant that helps clients track foreign exchange rates and send money overseas through Facebook Messenger.

07 November 2017

News/Chatbot

Bank of Scotland embeds virtual agent in iPhone

Bank of Scotland is piloting the use of a virtual assistant to answer common customer queries over the bank's iPhone app.

06 November 2017

News/Chatbot

Japan's banks plan 33,000 job cuts in digital downsizing

Japan's megabanks are planning to make huge, long-term cuts to their workforces as they increasingly turn to artificial intelligence (AI) and automation in a bid to streamline operations and cut costs.

31 October 2017

Company update/Chatbot

Live chat app Giosg introduces digital signing tool

Live Chat and Chatbot expert Giosg, which helps its financial clients do better business by engaging more successfully with their online visitors introduces new digital signing tool, Signicat Sign.

25 October 2017

News/Chatbot

Capital One: What we learned about what our chatbot learned

Ken Dodelin, vice president and head of conversational AI products at Capital One reflects on the learnings from a six-month pilot trial of the company's new conversational chatbot Eno, as the interface is rolled out commercially to all customers.

25 October 2017

Company update/Chatbot

ATB Financial rolls out virtual banking assistant on Facebook Messenger

Today ATB Financial officially launches a virtual banking assistant to the company’s nearly 700,000 personal banking customers, working with FinTech Finn.ai to make access to secure, day-to-day personal banking as easy as initiating a conversation in Facebook Messenger.

23 October 2017

News/Chatbot

Moneyfarm acquires tech behind PFM chatbot Ernest

UK digital wealth platform Moneyfarm is aiming to move into the personal financial management space with the acquisition of financial chatbot technology startup Ernest.

06 October 2017

Company update/Chatbot

Artificial Intelligence Bank-in-Messenger raises $1million from IIDF and private investors

The very first “Bank-in-Messenger”- TalkBank.io has raised $1million in seed investments with a company valuation of $6.1million. IIDF and 7 private investors, including Mark Malinovsky (kuponator.ru) have funded the start up.

06 October 2017