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Swift Business Forum New York - live blog

Swift Business Forum New York - live blog

Welcome to Finextra's live coverage of the Swift Business Forum New York 2018. This event will focus on important issues affecting the financial industry, exploring how far and how fast the transformation of financial services will take place in the US and how firms can win in a digital-first world.

12 September 2018

DBS taps WhatsApp and WeChat for wealth client communications

DBS taps WhatsApp and WeChat for wealth client communications

Singapore-based DBS has launched a chat service that lets its wealth clients interact and transact with their relationship managers via WhatsApp and WeChat.

11 September 2018

BoE exec warns of AI job threat

BoE exec warns of AI job threat

The chief economist of the Bank of England (BoE) has warned that the rise of artificial intelligence could leave large groups of people "technologically unemployed" unless there was a skills revolution.

21 August 2018

ING rolls out contact centre platform across 12 countries

ING rolls out contact centre platform across 12 countries

ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.

10 August 2018

Collaboration in financial services is key in Latin America

Collaboration in financial services is key in Latin America

Swift's Latin American Regional Conference in Miami had a clear focus on how new market entrants and developing technologies are dramatically changing the financial landscape in the region.

18 June 2018

Finn AI boosts chatbot through Visa developer platform

Finn AI boosts chatbot through Visa developer platform

Canadian virtual assistant startup Finn AI is tapping Visa's developer platform to expand its conversational banking chatbot's capabilities.

15 June 2018

BBVA enlists AI agent Amelia for customer support; explores token training on ethereum network

BBVA enlists AI agent Amelia for customer support; explores token training on ethereum network

BBVA has become the latest bank to employ Amelia, calling in the virtual assistant's creator IPsoft to help develop AI-powered digital customer support services.

07 June 2018

Live: Swift Latin American Regional Conference - day two

Welcome to Finextra's live coverage of the Swift Latin American Regional Conference 2018, in Miami. This event will focus on important issues affecting the financial industry in the region, and how the financial community can seize the opportunities that are emerging.

06 June 2018

Fidelity creates virtual reality chatbot

Fidelity creates virtual reality chatbot

Fidelity Investments has created a virtual reality financial advisor to answer client queries using a suite of tools from Amazon Web Services.

16 May 2018

UBank enlists IBM Watson for RoboBrain assistant

UBank enlists IBM Watson for RoboBrain assistant

Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees.

28 March 2018

'Alexa, Ask JPMorgan what is the target price of Facebook'

'Alexa, Ask JPMorgan what is the target price of Facebook'

JPMorgan has introduced an Alexa skill that lets institutional clients ask Amazon's voice-activated assistant for the target price or tear sheet of a company.

26 March 2018

Savings chatbot Plum introduces ethical investment tool

Savings chatbot Plum introduces ethical investment tool

British money management chatbot Plum has launched an investment tool that lets users choose where their money goes.

26 March 2018

Citi rolls out Facebook Messenger bot in Singapore

Citi rolls out Facebook Messenger bot in Singapore

Citi has launched its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out around the world.

20 March 2018

BMO rolls out virtual assistants for Twitter and Facebook Messenger

BMO rolls out virtual assistants for Twitter and Facebook Messenger

BMO has partnered with two tech startups to roll out chatbot service assistants for Facebook Messenger and Twitter.

15 March 2018

DKB introduces 'Herbie', the credit chatbot

DKB introduces 'Herbie', the credit chatbot

Berlin-based Deutsche Kreditbank AG (DKB) is working with local startup FinReach to launch an online chatbot capable of guiding customers through the process of applying for a loan.

15 March 2018

Singapore's OCBC establishes dedicated AI Lab

Singapore's OCBC establishes dedicated AI Lab

Singapore's OCBC Bank is to spend $10 million over the next three years to develop inhouse expertise in artificial intelligence with the creation of a dedicated AI division.

14 March 2018

NatWest experiments with 'digital human' to answer customer queries

NatWest experiments with 'digital human' to answer customer queries

NatWest is in advance testing of a lifelike human avatar trained to answer customer queries across its mobile and online channels.

21 February 2018

TD Ameritrade lets users trade through Twitter

TD Ameritrade lets users trade through Twitter

Customers of US brokerage TD Ameritrade can now research and trade stocks and exchange traded funds through Twitter direct messages.

08 February 2018

Israel Discount Bank digital assistant gives customers personalised guidance

Israel Discount Bank digital assistant gives customers personalised guidance

Israel Discount Bank has launched an AI-driven digital assistant that not only answers customer questions but proactively offers personalised insights and guidance.

02 February 2018

Unicredit launches iPhone-only buddybank

Unicredit launches iPhone-only buddybank

Italy's Unicredit is trying to give banking's staid image a makeover and make it "cool" through the launch of a mobile-only subsidiary called buddybank.

01 February 2018