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Collaboration in financial services is key in Latin America

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Collaboration in financial services is key in Latin America

Swift's Latin American Regional Conference in Miami had a clear focus on how new market entrants and developing technologies are dramatically changing the financial landscape in the region.

Finn AI boosts chatbot through Visa developer platform

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Finn AI boosts chatbot through Visa developer platform

Canadian virtual assistant startup Finn AI is tapping Visa's developer platform to expand its conversational banking chatbot's capabilities.

BBVA enlists AI agent Amelia for customer support; explores token training on ethereum network

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BBVA enlists AI agent Amelia for customer support; explores token training on ethereum network

BBVA has become the latest bank to employ Amelia, calling in the virtual assistant's creator IPsoft to help develop AI-powered digital customer support services.

Live: Swift Latin American Regional Conference - day two

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Live: Swift Latin American Regional Conference - day two

Welcome to Finextra's live coverage of the Swift Latin American Regional Conference 2018, in Miami. This event will focus on important issues affecting the financial industry in the region, and how the financial community can seize the opportunities that are emerging.

Fidelity creates virtual reality chatbot

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Fidelity creates virtual reality chatbot

Fidelity Investments has created a virtual reality financial advisor to answer client queries using a suite of tools from Amazon Web Services.

UBank enlists IBM Watson for RoboBrain assistant

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UBank enlists IBM Watson for RoboBrain assistant

Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees.

'Alexa, Ask JPMorgan what is the target price of Facebook'

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'Alexa, Ask JPMorgan what is the target price of Facebook'

JPMorgan has introduced an Alexa skill that lets institutional clients ask Amazon's voice-activated assistant for the target price or tear sheet of a company.

Savings chatbot Plum introduces ethical investment tool

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Savings chatbot Plum introduces ethical investment tool

British money management chatbot Plum has launched an investment tool that lets users choose where their money goes.

Citi rolls out Facebook Messenger bot in Singapore

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Citi rolls out Facebook Messenger bot in Singapore

Citi has launched its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out around the world.

BMO rolls out virtual assistants for Twitter and Facebook Messenger

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BMO rolls out virtual assistants for Twitter and Facebook Messenger

BMO has partnered with two tech startups to roll out chatbot service assistants for Facebook Messenger and Twitter.

DKB introduces 'Herbie', the credit chatbot

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DKB introduces 'Herbie', the credit chatbot

Berlin-based Deutsche Kreditbank AG (DKB) is working with local startup FinReach to launch an online chatbot capable of guiding customers through the process of applying for a loan.

Singapore's OCBC establishes dedicated AI Lab

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Singapore's OCBC establishes dedicated AI Lab

Singapore's OCBC Bank is to spend $10 million over the next three years to develop inhouse expertise in artificial intelligence with the creation of a dedicated AI division.

NatWest experiments with 'digital human' to answer customer queries

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NatWest experiments with 'digital human' to answer customer queries

NatWest is in advance testing of a lifelike human avatar trained to answer customer queries across its mobile and online channels.

TD Ameritrade lets users trade through Twitter

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TD Ameritrade lets users trade through Twitter

Customers of US brokerage TD Ameritrade can now research and trade stocks and exchange traded funds through Twitter direct messages.

Israel Discount Bank digital assistant gives customers personalised guidance

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Israel Discount Bank digital assistant gives customers personalised guidance

Israel Discount Bank has launched an AI-driven digital assistant that not only answers customer questions but proactively offers personalised insights and guidance.

Unicredit launches iPhone-only buddybank

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Unicredit launches iPhone-only buddybank

Italy's Unicredit is trying to give banking's staid image a makeover and make it "cool" through the launch of a mobile-only subsidiary called buddybank.

Virtual assistant startup Finn.ai hires ex-Twitter exec Stephen Morse

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Virtual assistant startup Finn.ai hires ex-Twitter exec Stephen Morse

Canadian financial services virtual assistant startup Finn.ai has become the latest fintech firm to bring in a Twitter veteran, hiring the social media outfit's former head of global financial data partnerships, Stephen Morse.

AmEx buys virtual travel assistant Mezi

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AmEx buys virtual travel assistant Mezi

American Express has acquired Mezi, an AI-powered travel assistant app that helps users plan and book trips. Terms of the deal were not disclosed.

Personal finance bot Cleo adds charity donation option

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Personal finance bot Cleo adds charity donation option

AI-based personal finance chatbot Cleo has introduced a one-click charity giving feature designed to appeal to young Brits who make donations on an ad hoc basis.

CBA introduces Ceba the chatbot

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CBA introduces Ceba the chatbot

Commonwealth Bank of Australia has added an AI-powered chatbot to its apps that can help customers with more than 200 banking task.

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