280 articles tagged with this keyword
News/Call centres
The UK's Faster Payments service has had a successful start among the founding clearing banks since its launch last May but adoption of the system by other financial institutions has been disappointing, according to a survey from MPI Europe.
21 January 2009
Bank of China (BOC) has selected Yucheng Technologies to develop a $5 million, 1000 seat, call centre that will use customer relationship management technology from Oracle's Siebel unit.
11 December 2008
BMO Bank of Montreal has signed a lease to move three separate call centre operations to a new, environmentally friendly building in the Canadian city of Mississauga.
03 December 2008
Banking giant HSBC is axing around 500 UK jobs - including IT positions - following a review of the "current economic conditions" in a move branded a "disgrace" by finance sector union Unite.
01 December 2008
HSBC Bank USA says ongoing efforts to realign its organisation will result in the loss of 232 branch and call centre jobs in New York state.
17 October 2008
UK banking group Barclays is creating over 200 jobs with the establishment of a new outbound call centre at its facility in Liverpool.
09 October 2008
IBM has signed agreements with Chiba Bank, Daishi Bank and Hokkoku Bank for the development of a call centre system that will be used by all three Japanese firms.
03 October 2008
National Australia Bank (NAB) has launched a new direct banking business, called UBank, which is focused on savings products.
02 October 2008
Barclaycard has been hit with the maximum possible fine - £50,000 - by UK regulators for making an "extremely high number" of silent and abandoned calls to cardholders.
26 September 2008
ANZ is looking to reduce staff numbers at its branches in New Zealand in response to increased customer use of direct channels such as the telephone and the Internet.
25 September 2008
Lloyds TSB should be forced to halt all offshoring programmes in return for government support for its takeover of Hbos, according to a union representing thousands of staff at the bank.
23 September 2008
Canada's TD Waterhouse Discount Brokerage has introduced a voice authentication system which will be used instead of questions to verify the identity of clients over the phone.
14 August 2008
China Merchants Bank (CMB) is implementing voice authentication technology supplied by Israel-based PerSay which it will use to verify the identity of customers calling its contact centres.
05 August 2008
Around 500 UK back office staff are facing redundancy following a decision by Barclays not to renew a business process outsourcing (BPO) contract with Siemens.
UK insurance group Admiral is creating 450 jobs over the next three years - of which half will be call centre roles - at a new facility in Newport, Wales.
25 June 2008
UK banking group HSBC is creating 250 call centre jobs over the next two years at its operations in Newport, Wales, but will outsource work currently handled by the unit to outside firms.
19 June 2008
US banking group Citi is closing down its Future Mortgages and CitiFinancial lending units in the UK, leading to the loss of 670 jobs, including 400 call centre roles.
20 May 2008
Barclaycard is set to axe almost 1000 jobs at its recently acquired credit card business Goldfish with the closure of a Scottish call centre and the unit's London headquarters.
08 May 2008
A former Royal Bank of Scotland (RBS) call centre worker has been gaoled for his part in a data theft scam that resulted in the theft of £33,585 from seven customer accounts.
14 April 2008
Barclaycard says it plans to issue over a million contactless payment cards across the UK this year.
04 April 2008
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