230 articles tagged with this keyword
News/Call centres
The Bank of Ireland (BoI) is to spend EUR40 million on consolidating technology and improving automation across the enterprise over the next four years under a EUR120 million cost reduction programme.
22 March 2005
Canada's BMO Bank of Montreal is implementing New York-based Verint's recording and analysis software, Ultra, across four networked customer contact centres.
17 March 2005
The UK's Cheshire Building Society has implemented customer relationship management technology from Bristol-based smartFocus across its marketing and customer knowledge teams.
08 March 2005
US bank Wachovia is introducing search technology from California-based Verity to provide 5000 staff located across its 14 call centres with improved access to business and customer information.
18 January 2005
The UK's Nationwide Building Society has reaffirmed its commitment to keeping its call centres in the the country by opening a new facility in Sheffield.
03 December 2004
ING Direct is to create over 300 new jobs in Cardiff, Wales, with the opening of a call centre to cater for its expanding UK customer base.
25 October 2004
US bank Wachovia is to move to an outsourced interactive voice response (IVR) and speech recognition platform from Convergys.
20 October 2004
Royal & SunAlliance (R&SA) has announced that it is transfer 1200 staff to India, which will save it over £10 millon ($18m) a year.
12 October 2004
Despite concerns about the offshoring of jobs to cheaper overseas locations, staff numbers continue to rise in UK call centres according to the latest annual survey by research firm Incomes Data Services.
06 October 2004
Retail financial institutions are preparing to increase their spending on technology and IT staff in the coming year in an effort to meet the rising expectations and demands of customers and regulators.
10 September 2004
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.