Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Customer experience

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

12 August 2011

Finextra TV/Branch banking

The evolution of branch banking

Steve O'Neill, head of branch marketing at HSBC, talks with Finextra about how the branch still has a place in the future of retail banking.

12 August 2011

News/Branch banking

Mobile to become mainstream banking channel - Sabadell

Spain's Banco Sabadell is forecasting that mobile access could become the mainstream channel to the bank for many customers, as it reveals that only one-in-five transactions are currently carried out via the branch network.

29 July 2011

News/Branch banking

WestPac resurrects Bank of Melbourne; hit by another IT glitch

WestPac has resurrected the Bank of Melbourne brand, opening 40 branches and more than 100 ATMs across the state of Victoria.

26 July 2011

News/Branch banking

Metro signs up 25,000 in first year; plans more branches

Metro Bank says it will open 16 new UK branches in the next 18 months, trebling the size of its network as it looks to build on a first year on the high street that has seen 25,000 retail and business accounts opened.

25 July 2011

News/Branch banking

US charges four over sophisticated $1.5m skimming scam

US authorities have charged four men with installing skimming technology at ATMs and fake teller PIN pads in branches, recording victims' bank account information and using the stolen data to steal at least $1.5 million.

10 June 2011

News/Branch banking

Lloyds shutters call centre, cuts more staff; branch sell-off IPO mooted

Lloyds Banking Group is to axe 300 jobs and shutter a call centre in Bridgend, forcing the 700 staff who work there to relocate to other locations.

09 June 2011

News/Branch banking

OCBC launches Gen Y bank

Singapore's OCBC Bank has launched a new banking brand, branch and products specifically targetting Gen Y consumers.

31 May 2011

Finextra TV/Branch banking

The cultural leap of business intelligence

Fred Cook, CIO of North Shore Credit Union in Vancouver, Canada, talks with Finextra about their installation of the Temenos Insight business intelligence system.

31 May 2011

Finextra TV/Branch banking

The road to a new CEO

Andreas Andreades, CEO of Temenos, talks with Finextra about the current economic climate and his successor to the CEO position, Guy Dubois. Dubois will take over as CEO of Temenos in July, while Andreades will move to chairman of the software vendor.

31 May 2011

Finextra TV/Branch banking

Metro Bank bets its success on the branch experience

Anthony Thomson, chairman of Metro Bank sits down with Finextra at the Temenos Community Forum in Lisbon to discuss their 'customer channel agnostic' strategy.

26 May 2011

News/Branch banking

Brits happy with online banking; mobile uptake slow, social media a no-no

Customer satisfaction with online banking in the UK is high, far outstripping other channels such as branches, ATMs, call centres and mobiles, according to a survey from ForeSee Results.

25 May 2011

News/Branch banking

HSBC targets IT in cost cutting drive

Banking giant HSBC plans to streamline its IT operations as part of a major, £2.1 billion, cost cutting exercise.

11 May 2011

News/Branch banking

Bank of America to offer overdrafts by text

Bank of America is to offer customers instant overdrafts by sending them a text message when a debit card transaction takes them into the red.

06 May 2011

News/Branch banking

Wells Fargo celebrates New York return with 'flash mob'

Wells Fargo has pulled out the marketing stops for its return to New York, orchestrating a 'flash mob' that descended on the city's Time Square.

13 April 2011

News/Branch banking

National Bank of Greece unveils concept i-branch

National Bank of Greece has opened a technology-heavy concept branch in Athens designed to showcase its electronic services.

30 March 2011

News/Branch banking

Americans warming to mobile financial services - comScore

Nearly 30 million Americans accessed financial services accounts through their mobile phones in the fourth quarter of 2010, a 54% rise on the same period the previous year, according to comScore.

25 March 2011

News/Branch banking

Mizuho shuts down ATMs and online banking; salarymen to get cash pay-outs

Japan's Mizuho Bank says its ATMs and Internet banking services will be offline all weekend as it battles to fix computer problems.

18 March 2011

News/Branch banking

Mizuho's ATMs and Web banking knocked out

Amidst a surge in demand for cash, Japan's Mizuho Bank has been beset by computer problems that have knocked out its ATM network, Internet banking service and money transfer system.

17 March 2011

Finextra TV/Branch banking

More than M-Pesa, African banking gears itself for growth

Oti Ikomi, senior VP at Ecobank, a South African-based, pan-African banking group, talks with Finextra about the rise of the middle class in Africa and its affects on the continent's banking industry at Fundtech Insights 2011 in London.

17 March 2011