1062 articles tagged with this keyword
News/Branch banking
Metro Bank has raised £126 million as it prepares to step up its assault on the high street with a raft of new branches in London and the South East.
11 June 2012
American banks consider technology investment a top spending priority for the year ahead, with platform simplification the most important IT-related project, according to a KPMG survey.
06 June 2012
Just a day after Australia's Westpac reported one million users for its mobile banking apps, US behemoth Bank of America wades in with news that it has passed the 10 million milestone.
24 May 2012
Nearly half of Americans would do all of their banking online if they could, according to a survey from interactive agency Rosetta.
22 May 2012
Branches and the Internet still provide customers with a more positive banking experience than mobile phones but the nascent channel is catching up fast, according to a global survey from Capgemini and Efma.
26 April 2012
US Bank employees are piloting an iPhone app that uses augmented reality technology to help customers find ATMs and branches.
11 April 2012
NCR has signed Pittsburgh-based Dollar Bank to ATMs that incorporate video-conference technology, enabling customers to speak live to tellers.
21 February 2012
Turkey's Isbank has installed around 3400 Hitachi biometric finger vein scanners in ATMs and branches across the country, enabling customers to withdraw cash without a card.
07 February 2012
Canada's BMO has expanded its video conferencing service which allows customers in remote and rural branch locations to chat live with specialist financial advisors onscreen.
18 January 2012
National Australia Bank has launched a high-tech concept branch in Melbourne, complete with its own NAB scent, pumped into the building to help relax customers.
05 January 2012
Finextra TV/Branch banking
David Hamilton, president of SunGard's banking business, looks at how banks balance their internal agendas with managing customer experience.
22 November 2011
Ann Cairns, president, International Markets at Mastercard discusses the future of mobile money and what the industry is expecting from innovation.
10 November 2011
German banking technology vendor Wincor Nixdorf has decided not to offer a quantitative forecast for its 2011/2012 results, claiming the Eurozone sovereign debt crisis is making predictions pointless.
09 November 2011
Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.
04 October 2011
Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.
Brett King, founder of startup Movenbank, discusses mobile banking, regulations and investors.
29 September 2011
Singapore's OCBC Bank's systems have been hit by a glitch, leaving customers struggling to use branch, ATM, Internet and mobile services for several hours today.
13 September 2011
Following the economic crisis, small and medium-sized American businesses are putting less faith in Internet banking, instead opting for the 'human touch', according to research from Greenwich Associates.
12 September 2011
David Hamilton, president of SunGard's banking business discusses the five key challenges that will affect the financial services industry over the next few years.
Dupaco Credit Union is using location-based social media application FourSquare to reward customers who visit its branches with prizes ranging from koozies to the chance to feature on billboards.
31 August 2011
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