Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Santander's Botin calls for level playing field with new tech rivals

Santander Group chair Ana Botin has called for a level playing field between banks and the raft of new tech firms looking to muscle their way into the financial services industry.

24 September 2015

Company update/Branch banking

Brits see ongoing role for bank branches

Three quarters of Britons believe branches will still exist in 2025, with shorter queues (43%), access to more experts (29%) and a more personalised service (27%) top of the list of desirable features for the bank branch of the future.

16 September 2015

Company update/Branch banking

Nationwide rolls out new self-service tech to support branch overhaul

NCR Corporation (NCR), the global leader in consumer transaction technologies, announced today that Nationwide Building Society has chosen NCR to help transform its branch experience and banking services available on-line, on-mobile and via other digital channels for its members.

15 September 2015

Company update/Branch banking

NCR and Q-nomy to provide Cumberland booking service

NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced today that Cumberland Building Society has chosen NCR and technology partner Q-nomy to deliver a multi-channel appointment booking service to its members in bank branches across the U.K. and online.

10 September 2015

News/Branch banking

Westpac to shrink bank branch, grow spending on digital

Westpac is to increase it annual investment spending by 20% to $1.3 billion, concentrating the new money on technology and digital initiatives while shrinking the bank branch.

08 September 2015

News/Branch banking

Kiwibank overhauls high street presence as customer go online

New Zealand's Kiwibank is rethinking its high street presence as 89% of all service transactions migrate to electronic channels.

04 September 2015

News/Branch banking

HSBC closes 'branch for the rich'

Rich people use the internet, too. HSBC is blaming the rise in online banking for its decision to shut down a branch in Poole that caters only to wealthy customers.

28 August 2015

News/Branch banking

Co-op battles to fix 'fragile' IT platform

The UK's Co-operative Bank has warned of an urgent need to re-engineer its IT platform, describing the existing infrastructure as "unsuitable and inherently fragile".

20 August 2015

Company update/Branch banking

CCV to introduce NCR Authentic payments hub

NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced today that European payments provider CCV is using Authentic, an intelligent payments platform from Alaric, an NCR business.

18 August 2015

News/Branch banking

Chinese man sets up fake bank branch

China is well known for its fakes, with 20% of consumer products in the Chinese market counterfeit. But it's not just Apple phones and designer handbags that are being copied, bank branches appear fair game too as one of the country's biggest banks sees its brand hijacked by a bogus high street outlet.

18 August 2015

News/Branch banking

CBA profits underpinned by technology investment

Record profits at Commonwealth bank of Australia have been underpinned by a A$1.2 billion spend on initiatives including risk and compliance projects, technology and productivity.

12 August 2015

News/Branch banking

Mobile up, branches down in American popularity stakes

While the internet continues to be America's most popular banking channel, mobile is fast catching up on more established rivals branch and ATM for the silver medal, according to an ABA survey.

12 August 2015

Company update/Branch banking

IMM and Advanced Fraud Solutions expand partnership

IMM, a pioneer of integrated eSignature, workflow, and document solutions for the modern business enterprise, and Advanced Fraud Solutions (AFS), a CUSO formed in 2007 to combat financial fraud, have expanded their existing partnership.

11 August 2015

News/Branch banking

Virgin Money opens airliner-themed branch

Not content with having an actual airline, Richard Branson has decked out the newest Virgin Money branch in the style of a plane cabin, complete with a cockpit simulator playroom for kids.

10 August 2015

News/Branch banking

Floating bank branch sets sail in Indonesia

Indonesia's first floating bank branch has set sail on its maiden voyage, bringing financial services to inhabitants of the some of the country's more remote islands.

07 August 2015

Company update/Branch banking

Banorte choses Phoenix as ATM software provider

Banorte, GFNorte’s banking subsidiary and one of the largest banks in Mexico, has selected Phoenix, a Diebold company (NYSE: DBD), as the new software provider for its entire ATM network.

05 August 2015

News/Branch banking

RBS branch with just 17 customers is shut down

As industry experts debate the future of the bank branch, RBS is shutting the doors on one site in Leicester city centre because it has a measly 17 customers.

05 August 2015

News/Branch banking

Blunder sees M&S Bank cancel 'dead' customer's card

M&S Bank cancelled the credit card, direct debits and standing orders of a customer after mistakenly marking her dead.

04 August 2015

Company update/Branch banking

Nedbank installs NCR cash machines

Bytes Managed Solutions (“Bytes MS”), the exclusive South African partner of NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, today announced that Nedbank Group, one of the four largest banking groups in South Africa, has selected 250 units of NCR Cash Recycler 11 to significantly increases customer satisfaction by reducing wait times by up to 50 percent and allowing tellers to provide a more personal and efficient service.

03 August 2015

News/Branch banking

Bank branches key to fending off digital challengers - IDC

Digital evangelists predicting the demise of the bank branch could be in for a rude awakening, according to a new study from IDC Financial Insights which pitches the much-derided bricks and mortar outlet as the fulcrum of a healthy bank-to-customer relationship strategy.

29 July 2015