Branch banking

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/Branch banking

NatWest trials online and branch appointment booking software

NatWest has announced that it has become the first bank to trial new technology which enables customers to fit their banking needs around their busy schedules.

Bank branches and staff numbers continue to shrink across the EU

/Branch banking

Bank branches and staff numbers continue to shrink across the EU

The trend for mobile and online banking continues to take its toll on physical bank branches and staff numbers, with new figures from the European Banking Federation showing an ongoing decline across the bloc.

RBS to shut another 54 branches

/Branch banking

RBS to shut another 54 branches

Royal Bank of Scotland will close another 54 branches in England and Wales in January with the loss of 258 jobs.

/Branch banking

Indonesia's BTPN Bank rolls out Diasoft Flextera

Diasoft, a provider of software solutions for the global financial services industry, and BTPN Bank, one of the largest retail financial institutions in Indonesia, have completed rollout of the Bank’s new digital front-office platform based on the cutting-edge Diasoft Flextera Suite.

ING rolls out contact centre platform across 12 countries

/Branch banking

ING rolls out contact centre platform across 12 countries

ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.

As digital momentum grows, CBA remains wedded to the branch

/Branch banking

As digital momentum grows, CBA remains wedded to the branch

Commonwealth Bank of Australia has re-affirmed its commitment to its 1000-strong branch network and call centre operations, despite figures showing almost 60% of all transactions at the bank are now conducted digitally,

No greater change will occur than that in financial services

/Branch banking

No greater change will occur than that in financial services

Twelve hundred banking professionals gathered from around the world to network and discuss the challenges and benefits of digital transformation at the Temenos Community Forum. The venue was the National Convention Centre in Dublin. The theme- Digital to the Core.

UK branch networks continue to shrink but won't disappear - FCA

/Branch banking

UK branch networks continue to shrink but won't disappear - FCA

Despite regular reports of its imminent death, the British bank branch is not going anywhere for some time, suggests a new report from the FCA which says that, even with the rise of mobile banking, physical networks are still crucial in attracting new customers and fending off competitors.

HSBC hires Pepper the robot

/Branch banking

HSBC hires Pepper the robot

HSBC is hiring a small army of four-foot-tall robots at its flagship branch on Fifth Avenue in downtown Manhattan.

/Branch banking

Texas Tech FCU overhauls branches with NCR

NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced that Lubbock, Texas-based Texas Tech Federal Credit Union has overhauled its physical and digital customer experience using NCR’s portfolio of transformative banking solutions.

Lloyds blames changing customer behaviour for job cuts

/Branch banking

Lloyds blames changing customer behaviour for job cuts

Lloyds Banking Group is axing another 450 jobs, citing improved productivity and customers going digital. The losses will be partially offset by the creation of 255 roles as part of the British bank's £3 billion technology investment plan.

/Branch banking

Checkprint to supply cheque services to Nationwide Building Society

Checkprint Limited, part of The TALL Group of Companies, the UK leader in the provision of secure paper and electronic payment solutions, has been awarded a contract by Nationwide for the provision of corporate cheques (branch cheques) services to Nationwide Building Society branches.

UK banks closing 60 branches a month

/Branch banking

UK banks closing 60 branches a month

UK banks are closing 60 branches a month as more consumers move online, according to research from consumer group Which?.

HSBC promises $17bn investment in technology

/Branch banking

HSBC promises $17bn investment in technology

Europe's biggest bank HSBC is planning to invest between $15-$17bn in new technology as part of a new growth strategy announced by its chief executive John Flint.

/Branch banking

Wells Fargo to sell 52 bank branches to Flagstar Bancorp

Wells Fargo & Company (NYSE: WFC) announced today it has entered into an agreement to sell 52 retail bank branches to Flagstar Bank, FSB, a subsidiary of Flagstar Bancorp, Inc. (NYSE: FBC).

/Branch banking

Santander uses Zytronic touche sensors in new Chile branches

Today Zytronic announced that its durable, high performance Multitouch Projected Capacitive Technology (MPCT™) touch sensors have been key to the transformation of Santander WorkCafé branches by the South American Customer Experience Specialist Company PX Group.

/Branch banking

Unite north west kick-start campaign to fight RBS branch closures

Unite, the UK’s biggest union, will kick start a campaign tomorrow (Wednesday 30 May) outside the Royal Bank of Scotland (RBS) head office in Manchester against the planned closure of 64 branches across the north west.

/Branch banking

Emirates NBD to roll out digital kiosks

Emirates NBD, a leading bank in the Middle East, has partnered with Diebold Nixdorf, a world leader in driving connected commerce, to soon launch Emirates NBD EasyHub, the region’s first integrated digital kiosk that will allow customers to sign up for new products and access a variety of teller services, functioning like a mini-branch that is open beyond normal banking hours and all days of the week.

UK digital challengers beating high street banks on customer satisfaction

/Branch banking

UK digital challengers beating high street banks on customer satisfaction

Britain’s challenger banks are outperforming incumbents when it comes to overall customer satisfaction, according to research from vendor FIS.

/Branch banking

Auriga launches branch device management module

Auriga, a leading supplier of technological solutions for the omnichannel banking and payments industries, and one of Europe’s original FinTech success stories, has announced the launch of its new WWS Asset Management, application module of the WinWebServer (WWS) suite to help manage the entire life cycle of all devices located in branches providing services to customers such as ATMs, assisted self-service devices, tablets, digital signage and PDUs.

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