Branch banking

1075 articles tagged with this keyword

/cloud

Westpac upgrades branch bandwidth with SD-WAN roll out

Westpac is rolling out fibre optic network technology across all of its branches in an initiative to boost download speeds for customers and improve video-conferencing connectivity.

/retail

KBC shrinks branch network as more customers move online

KBC is to convert 37 branches to self-service only and close an additional 39 outlets following a sharp rise in uptake of remote and digital alternatives during the Coronavirus pandemic.

/retail

BBVA to open 15 new branches in Texas

BBVA USA announced today that it has received approval to open 15 new branches across Texas, the bank’s largest market in its U.S. footprint.

/retail

The WFH hub is here to stay - Westpac

Even as it begins to gradually bring employees back to offices, Westpac says that the Covid-19 pandemic will lead to a long-term shift to working from home.

/retail

BBVA re-opens Spanish branch network

BBVA has re-opened its entire branch network as Spain emerges out of lockdown.

/retail

Built for Mars’ Peter Ramsay: HSBC needs Tom Blomfield-like figure to truly transform UX

Built for Mars’ Peter Ramsay has released the fourth instalment of the now sought-after ‘UX for banking’ series where he reviews 12 UK-based banks and reveals whether the experience of opening an account, making a payment or freezing a card is slicker and quicker when banking with the digital challengers.

/retail

CBA redeploys 500 branch staff to call centre and online teams to contact customers over Covid-19

Commonwealth Bank is moving to deliver more tailored customer assistance for those affected by coronavirus to continue to provide support which better suits their needs.

/retail

Alior Bank taps Booksy platform for branch visit booking

Commencing from May 28, Alior Bank clients may book their visit to the given branch office through the Booksy system.

/retail

UOB to spray branches with self-coating disinfectant

Singapore's UOB is to spray high-touch areas at all of its branches with commercial grade self-disinfecting coating, as it prepares for a gradual reopening of its high street outlets over the next few months

/retail

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

As many as 40,000 bank branches will close across Europe in the next three years, as increasing numbers of customers turn to digital channels, according to a study by consultancy Kearney.

/retail

Minsait and Auriga form omnichannel platform partnership

Minsait, an Indra company, and Auriga have reached a strategic agreement that will strengthen their position in the digital transformation of bank branches in Spain, Portugal, Brazil, Colombia, Mexico and Peru.

/retail

Video banking on the rise during Covid-19 pandemic

Having gradually gained in popularity over the last few years, video banking is set to break out in the era of social distancing, says industry research outfit RBR.

/retail

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch

As Covid-19-fearing, social-distancing conscious CEOs abandon packed skyscrapers, the humble branch, long expected to go the way of the dodo, could find a second lease of life as a place to house call centre workers and investment bank staffers, according to Barclays CEO Jes Staley.

/payments

Russians hoard cash over Covid-19 fears

Russians have responded to the Covid-19 pandemic by stockpiling cash, withdrawing more physical money from ATMs and bank branches in the last few weeks than in the whole of 2019.

/retail

UOB dedicates daily banking hour to vulnerable customers; shuts one-third of branch network

United Overseas Bank (UOB) today announced that from 8 April 2020 it will prioritise the first hour of banking operations at its branches to serving elderly and vulnerable customers.

/retail

Nationwide to close down branches and disconnect call centres over weekends

Having already announced plans to shutter fifty branches and reduce opening hours, Nationwide Building Society is taking further steps to reduce physical contact and unburden overworked staff members by shutting down all branches and call centre operations over weekends.

/retail

Commonwealth Bank of Australia reduces branch opening hours

Commonwealth Bank has the largest network of branches around the country which remain open.

/covid-19

Rush to digitisation will see fintech sector flourish post-Covid-19

As the fintech sector struggles through the Covid-19 economic fallout, a report from VC Finch Capital offers some light at the end of the tunnel, suggesting that the crisis could ultimately end up benefiting the industry by accelerating the rush to digitisation.