Branch banking

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Sungard weighs on the changing retail banking landscape

/Branch banking

Sungard weighs on the changing retail banking landscape

David Hamilton, president of SunGard's banking business, looks at how banks balance their internal agendas with managing customer experience.

How does the industry view the future of mobile?

/Branch banking

How does the industry view the future of mobile?

Ann Cairns, president, International Markets at Mastercard discusses the future of mobile money and what the industry is expecting from innovation.

The branch is still part of the customer experience

/Branch banking

The branch is still part of the customer experience

Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.

Have banks lost 'that loving feeling'?

/Branch banking

Have banks lost 'that loving feeling'?

Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.

Will Movenbank reboot banking?

/Branch banking

Will Movenbank reboot banking?

Brett King, founder of startup Movenbank, discusses mobile banking, regulations and investors.

SunGard on the 'Well-managed money' study

/Branch banking

SunGard on the 'Well-managed money' study

David Hamilton, president of SunGard's banking business discusses the five key challenges that will affect the financial services industry over the next few years.

Customer experience

/Branch banking

Customer experience

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

The evolution of branch banking

/Branch banking

The evolution of branch banking

Steve O'Neill, head of branch marketing at HSBC, talks with Finextra about how the branch still has a place in the future of retail banking.

The cultural leap of business intelligence

/Branch banking

The cultural leap of business intelligence

Fred Cook, CIO of North Shore Credit Union in Vancouver, Canada, talks with Finextra about their installation of the Temenos Insight business intelligence system.

The road to a new CEO

/Branch banking

The road to a new CEO

Andreas Andreades, CEO of Temenos, talks with Finextra about the current economic climate and his successor to the CEO position, Guy Dubois. Dubois will take over as CEO of Temenos in July, while Andreades will move to chairman of the software vendor.

Metro Bank bets its success on the branch experience

/Branch banking

Metro Bank bets its success on the branch experience

Anthony Thomson, chairman of Metro Bank sits down with Finextra at the Temenos Community Forum in Lisbon to discuss their 'customer channel agnostic' strategy.

More than M-Pesa, African banking gears itself for growth

/Branch banking

More than M-Pesa, African banking gears itself for growth

Oti Ikomi, senior VP at Ecobank, a South African-based, pan-African banking group, talks with Finextra about the rise of the middle class in Africa and its affects on the continent's banking industry at Fundtech Insights 2011 in London.

Call centres, self-service and smart phones

/Branch banking

Call centres, self-service and smart phones

Andrew Small, global head of customer relationship management, BT Global Services, discusses their new consumer survey, which reveals some surprising statistics about the behaviour of smart phone users.

Sepa migration milestones

/Branch banking

Sepa migration milestones

Giorgio Ferrero stresses EBA Clearing's crucial role in achieving the euro payments area vision.

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