Branch banking

1084 articles tagged with this keyword

/Branch banking

The Future of Fintech 2020

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/retail

Co-op Bank to slash 350 jobs, close branches

The UK's Co-operative Bank is to shed 350 jobs and close 18 branches in a bid to cut costs in the face of the ongoing Coronavirus pandemic and low base rates.

/retail

Credit Suisse to realign branch network to concentrate on clients with more complex needs

Credit Suisse is to close 37 retail branches in Switzerland as part of restructuring programme driven by a surge in online and mobile banking during the pandemic.

/wholesale

Moroccan CIH Bank automates corporate banking services with Finastra

Finastra has announced that CIH Bank, a Moroccan-based commercial bank, has gone live with Fusion Corporate Channels and Fusion Trade Innovation, to digitize its end-to-end corporate banking services. The solutions are automating the bank’s trade and supply chain finance services, providing its corporate customers with access to services online, rather than in-branch. The solutions reduce manual processes, helping the bank to become more efficient and agile, grow its customer base by providing a more seamless digital customer experience and ultimately, generate new revenue streams.

/people

TSB to check out branch cashiers as Covid changes priorities

British bank TSB is to phase out 929 pure play cashier roles at its branch network in response to a steep decline in customer footfall during the pandemic.

/security

Westpac to send branch staff real-time scam alerts

Westpac is implementing new scam-detection technology across its branch network to protect against a spike in fraudulent transactions since the start of the Covid-19 pandemic.

/retail

NAB adjusts branch model to accommodate remote services

NAB is adjusting its regional branch model, cutting operating hours for over-the-counter services to mornings only and redeploying staff to online and video chat in the afternoons.

/regulation

FCA warns banks that access to cash is a regulatory priority

The Financial Conduct Authority has made it clear to banks that maintaining access to cash in local communities remains a regulatory priority that the industry should take on board when making decisions on the future of their branches and ATMs.

/cloud

Westpac upgrades branch bandwidth with SD-WAN roll out

Westpac is rolling out fibre optic network technology across all of its branches in an initiative to boost download speeds for customers and improve video-conferencing connectivity.

/retail

KBC shrinks branch network as more customers move online

KBC is to convert 37 branches to self-service only and close an additional 39 outlets following a sharp rise in uptake of remote and digital alternatives during the Coronavirus pandemic.

/retail

BBVA to open 15 new branches in Texas

BBVA USA announced today that it has received approval to open 15 new branches across Texas, the bank’s largest market in its U.S. footprint.

/retail

The WFH hub is here to stay - Westpac

Even as it begins to gradually bring employees back to offices, Westpac says that the Covid-19 pandemic will lead to a long-term shift to working from home.

/retail

BBVA re-opens Spanish branch network

BBVA has re-opened its entire branch network as Spain emerges out of lockdown.

/retail

Built for Mars’ Peter Ramsay: HSBC needs Tom Blomfield-like figure to truly transform UX

Built for Mars’ Peter Ramsay has released the fourth instalment of the now sought-after ‘UX for banking’ series where he reviews 12 UK-based banks and reveals whether the experience of opening an account, making a payment or freezing a card is slicker and quicker when banking with the digital challengers.

/retail

CBA redeploys 500 branch staff to call centre and online teams to contact customers over Covid-19

Commonwealth Bank is moving to deliver more tailored customer assistance for those affected by coronavirus to continue to provide support which better suits their needs.

/retail

Alior Bank taps Booksy platform for branch visit booking

Commencing from May 28, Alior Bank clients may book their visit to the given branch office through the Booksy system.

/retail

UOB to spray branches with self-coating disinfectant

Singapore's UOB is to spray high-touch areas at all of its branches with commercial grade self-disinfecting coating, as it prepares for a gradual reopening of its high street outlets over the next few months

/retail

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

As many as 40,000 bank branches will close across Europe in the next three years, as increasing numbers of customers turn to digital channels, according to a study by consultancy Kearney.