First Direct

70 results about this entity

Period: 24 Apr 2007 - 28 Feb 2025

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First direct dares to share what customers think of it

First direct dares to share what customers think of it

UK virtual bank first direct has begun trawling the Internet for everything that's said about it online and then feeding the information - good or bad - onto its "live" Web site.

First direct in text snafu

First direct in text snafu

HSBC's virtual bank first direct has mistakenly sent customers text messages containing the transaction details of other people.

Which? criticises online banking security

Which? criticises online banking security

UK consumer group Which? has accused Abbey and Halifax of employing poor online security measures, leaving customers vulnerable to fraud.

First direct unveils social media newsroom

First direct unveils social media newsroom

HSBC's virtual bank first direct has launched a "social media newsroom", tapping sites like Flickr and YouTube to provide news and information through a mash-up of blogs, photos and videos.

First direct green policies lauded by Carbon Trust

First direct green policies lauded by Carbon Trust

The UK's first direct has become the first bank to receive the Carbon Trust Standard after reducing its carbon emissions by over 14%, which equates to an annual reduction of 1500 tonnes of CO2 from 2007 levels.

First direct launches customer community site

First direct launches customer community site

HSBC's virtual bank first direct has launched an online social network for customers to post and view recommendations of local attractions.

Credit card customers want to manage accounts online - study

Credit card customers want to manage accounts online - study

The majority of credit card holders want to manage their accounts via the Web, according to a UK study from customer research outfit Global Reviews which found that Lloyds TSB provided the best online experience for card customers.

First direct adapts Web banking for iPhone

First direct adapts Web banking for iPhone

British virtual bank first direct has adapted its online banking service to work seamlessly with Apple's iPhone, which is set to launch in the UK in November.

UK Web banks come out top for customer satisfaction - study

UK Web banks come out top for customer satisfaction - study

The UK's direct banks are outperforming their high street rivals when it comes to customer satisfaction, according to a survey conducted by consumer group Which?

First direct plans computer shutdown to cut emissions and save energy costs

First direct plans computer shutdown to cut emissions and save energy costs

Twenty-four hour virtual bank first direct is to install automated computer shutdown software in an effort to reduce its carbon emissions by 147 tonnes and save £24,000 per year on energy costs.

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