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Martin Bailey

Technology Product Director

Temenos

Member since

29 Nov 2010

Location

Hemel Hempstead

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Martin's opinions

Innovation and Insight in Financial Services

There's something about New York. The place exudes a sense of purpose. Broadway is the perfect place for a show and it seemed a fitting location for the Celent Innovation & Insight event. The theme of the show was shoot for the moon and even if you fail, you'll fall among the stars so it seemed fitting that it started with the Star Trek theme ...

07 April 2014 Innovation in Financial Services

Stand and Deliver

When my dad wanted to underline something as especially true, he would use the phrase "you can take that to the bank." If someone wanted to underline the chances of something making money, they would say "as good as money in the bank". Both these phrases stem from the bank's reputation for safety. In the good old days, banks we...

26 March 2013 /regulation /retail Transaction Banking

Loyalty is an outdated concept

Reports on customer loyalty may differ on the exact number of people who are changing banks, but they all agree that customers are getting more promiscuous. The bad news is that I don't think we've seen anything yet. Mobile phone vendors eye how often customers change their banks with envy. The race to acquire new customers is on. In the UK, Maks ...

30 January 2013 /sibos /retail Innovation in Financial Services

Up in smoke

When you're about 4 years of age, piggy in the middle is a fun game, but it kind of loses its lustre by the time you get to 5. At the tender age of 42, I don't ever want to play it ever again, but my bank seems to have different ideas. When my wife asked me to make a payment to her friend - no problem, I thought. I've paid her once already, so I al...

18 December 2012 /payments Banking Architecture

Are people really that gullible?

I'm not, by nature, a suspicious man. But whenever I receive an unsolicited email from an institution with which I hold any kind of account, I resist the convenient temptation of clicking on the link in the email. I always go to my browser and type the address in myself - it's the only way to be sure. I assumed that everyone else did the same, but...

11 September 2012 /security /regulation Online Banking

Is your cloud SLA worth the paper it's written on?

When we recently bought a property, we had to engage the services of a solicitor in order to do the conveyancing. Part of the process involved a number of searches. A line of highly paid professionals formed at vast expense to give us their considered opinion on everything from the structural integrity of the property through to whether it was abo...

15 August 2012 /regulation Finance 2.0

Help - I've got crisis fatigue

The world has been in crisis now for 5 years. That is a year longer than World War I and a year shorter than World War II. To me, the word crisis implies a short moment of panic when something is going to happen. Indeed Jeremy Clarkson uses the word "crisis" as a euphimism for orgasm. According to the Oxford Online Dictionary, a crisis i...

06 August 2012 /retail Transaction Banking

The price we pay...

Some things are very easy to put a value on such as a loaf of bread or a pint of milk. Services are harder to value and prices can vary wildly especially in different geographies. How much should we pay for financial services? I am lucky enough to live in the UK where free retail banking is de rigueur. For the most part, unless you want to dip into...

30 July 2012 /retail Transaction Banking

In Confidence

Confidence is a powerful force. A lack of confidence can be devastating. Have enough confidence and you can achieve absolutely anything. All financial markets are underpinned by confidence. Currency relies on the fact that you have confidence in the issuing central bank. Banks rely on your belief that you can get your money back whenever you like. ...

19 June 2012 /security /regulation Innovation in Financial Services

Not so fast...

I have recently returned from the IBM Impact conference in Las Vegas. During the scant free time I had available, I took some time out to visit the local Apple store. As in all such stores, you are surrounded by loveliness, and I found myself coveting a shiny new Macbook Air. I blame my wife, because just before I left for Las Vegas, she asked me ...

03 May 2012 /security Innovation in Financial Services