The modern finserv customer has high expectations. Accustomed to the ease of mainstream consumer services, they expect the same levels of experience to be replicated across their financial services journeys. The success of these consumer interactions can be attributed to two key factors. Firstly, the provision of a true omnichannel offering – givin...
14 September 2023 /people Innovation in Financial Services
Judy BlochVP, Industry Executive Advisor, Financial Services at Medallia
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