A recent satisfaction study by J.D. Power for U.S. retail banks found that banks have struggled to deliver on customer expectations for personalization and almost half of the customers have moved to digital-centric banking relationships. Today, the expectations of banking customers have changed, where they’re now looking for hyper-personalized of...
28 November 2022 /retail /predictions Banking Strategy, Digital and Transformation
Debasis ThakurSenior Consultant at TCS
Ramani BalakrishnanTransformation Solutions at TCS
Greg AtkinsSenior Consultant at Avyse Partners
Rajagopalan ThiruvenkatachariSenior Consultant at TCS
Chris FreemanTransformation Partner at TCS
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