In today’s world, consumers expect everything to be personalized catering to their met and unmet needs. Onus is on the enterprises to figure a way to deliver a personalized experience such as target offering and services to stay as the market leaders. Contact centers have always played a subtle role in establishing the brand asides the usual Marcom...
20 August 2019 /ai Customer Service 2015-2019-2025
Satish KumarVice President at Image InfoSystems
Sayed Ali SharafudeenSenior Manager, Customer Analytics at Genpact
Arun RajagopalMarketing Solutions Leader at Genpact
Vikram SrivatsVice President at WaveMaker
Emily NerlandVice President at NS1, an IBM Company
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