In today’s world, consumers expect everything to be personalized catering to their met and unmet needs. Onus is on the enterprises to figure a way to deliver a personalized experience such as target offering and services to stay as the market leaders. Contact centers have always played a subtle role in establishing the brand asides the usual Marcom...
20 August 2019 Customer Service 2015-2019-2025
Alex BrayAVP, Omni-Channel Acquisition & Servicing at Genpact
Haresh HiranandaniVice President at Kotak Mahindra Bank
Sudhanshu KumarAVP Digital transformation at Genpact
Arun RajagopalMarketing Solutions Leader at Genpact
Anup ChandrashekarVice President at Sonata Software
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