In today’s world, consumers expect everything to be personalized catering to their met and unmet needs. Onus is on the enterprises to figure a way to deliver a personalized experience such as target offering and services to stay as the market leaders. Contact centers have always played a subtle role in establishing the brand asides the usual Marcom...
20 August 2019 Customer Service 2015-2019-2025
Sayed Ali SharafudeenSenior Manager, Customer Analytics at Genpact
Souvik DasSenior Manager, Marketing Analytics & Practice at Genpact
Freddie FrithVice President at Corlytics
Jeff MezgerVice President at Transaction Network Services
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