In today’s world, consumers expect everything to be personalized catering to their met and unmet needs. Onus is on the enterprises to figure a way to deliver a personalized experience such as target offering and services to stay as the market leaders. Contact centers have always played a subtle role in establishing the brand asides the usual Marcom...
20 August 2019 Customer Service 2015-2019-2025
Arpana SharmaSubject Matter Expert at Genpact
Sudhanshu KumarAVP Digital transformation at Genpact
Freddie FrithVice President at Corlytics
Jeff MezgerVice President at Transaction Network Services
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.