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@Brett King- well written.. could not agree more..

banks have started to use Social media for customer services area. specially complaint management. Contributing to customer satisfaction to protect its revenue.. And 2ndly its using for inbound marketing to generate leads.. contributing to top line.. of course it will not be mainstream contributor like web, Mobile or direct branch.. but.. if you think.. in the past we used to have market.. where people used tom do transaction.. but they used to go to market to also socialize and gossip etc.. and the intelligence they used to get from that was driver for next decision making.. And I see use of social media role is exactly same.. fundamentals don’t change so much.. its a new way of looking at it.. 

Why Apple is not participating in this?

Yes.. I think you are right in saying the entry barrier w.r.t. to infra, marchant, service providers and consumers is yet to reach a point where we can begin to move towards Cashless economy.. But if projects like Internet.org (by facebook) or Digital India etc, which trying to reduce the entry barrier to digital adoption are successful.. I think it will happen.. by the way..by reading your blogs and comments.. i know you are a fan of Cash. :)

by the way what is stopping to pay by card at the point of delivery.. if the delivery boy comes with a swiping machine or a mobile wallet payment receiving machine.. i would see no reason for cash payment. specially current indian govn push to maKe all unbanked population bankable. adoption of smart phone with drive commerce.. 

do you think US can completely skip EMV cards and move to Digital wallet infrastrcuture to same huge cost?

Thanks Charmaine.. I suppose, you are referring to Apple Pay type Biometric authentication.. 

excellent.. wearable are here to stay.. try wrist bands.. or bangle .. whose are season proof..