Community

At last, some firm data that confirms the experience of  individual compliance officers around the country!!

Couldn't agree more and I think the issue is even more insidous.  Have you noticed that while most transactions (i.e. credit card purchases, inter-bank payments etc.,) take seconds, just about everything else seems to take longer than ever. It's gettting more and more difficult to get anything done. I blame it on this "interruption culture" that Roger outlines. We now seem to live in an environment where  the latest interruption whether it's a sms, email, telephone call etc. is where our attention is, regardless of its priority and/or importance.  Technology, in many respects, has undermined our ability to focus and concentrate.

(I've a sneaking suspicion Roger and I are of the same generation!!)