Digital Insurance Trends

Customer acquisition, onboarding and engagement, underwriting and risk management, billing and claims – all these areas are being changed by the digital innovations. Digital Insurance Trends is a group for professionals who are interested in Insurance Technology, Fintechs, and Solutions Providers - as well as Global Industry Intelligence.

Keith Stonell Managing Director, EMEA at Guidewire

Is working from home actually best for customers and employees?

You will have done well in the last few months if you have avoided talk of the ‘new normal’ and the paradigm shift many of us have experienced in working practices. In many ways, the changes that have been forced upon us are a good thing. People have wanted more flexibility in their lives for some time and the largely positive experiences many bus...

30 July 2020 /people /covid-19

Amita Choudhary Marketing Manager at Princeton Growth Accelerator

How Technology Is Making the Insurance Market Simpler for Consumers

Insurance is commonly seen as a complicated field that requires an expert to navigate. And while that may have been true in the past, it’s far from the case nowadays with all the advancements we’ve seen over the years. Sure, it still takes a special knack for things to find the best deals and ensure that you’re seeing the big picture. But the aver...

21 July 2020 /people

Keith Stonell Managing Director, EMEA at Guidewire

The great insurance disappearing act: what is the industry’s role in an ecosystem economy?

The sale of goods and services is becoming increasingly part of an ecosystem economy. From vehicle leasing to managed networking services, business models that combine different goods and services are more and more commonplace. Motor and consumer electrical markets have been adapting to these changes for some time, and they are now becoming ever-mo...

26 June 2020 /cloud /devops

Keith Stonell Managing Director, EMEA at Guidewire

Are insurers’ heads in the cloud?

We are all adjusting to new ways of living and working and one such adjustment, I’m sure many of us have now encountered, is the virtual conference. Beyond the obvious upsides such as not having to deal with the travel, the jet lag, the hotels, and the bad coffee, the virtual conference experience has been an interesting and enjoyable one. Judging...

05 June 2020 /cloud /covid-19

Keith Stonell Managing Director, EMEA at Guidewire

How to realise the Future at Lloyd’s

The Future at Lloyd’s Blueprint One, the plan to transform the market, has been covered widely by City of London insurance pundits, but there is still a long way to go before we know what it looks like. The Blueprint represents a decisive moment in Lloyd’s of London’s history in that it is a break with previous attempts to modernise the London Mar...

14 April 2020 /markets

Retired Member 

How Should You Approach Cases of Insurance Agent Negligence?

Many people believe that if their insurance agent fails to perform a part of their duties that leads to a penalty for them, that’s the end of the story and nothing can be done about it. However, in most cases, that’s quite far from the truth. The reality is that insurance agent negligence can often be prosecuted very easily, as long as you have y...

21 August 2019 /inclusion

Keith Stonell Managing Director, EMEA at Guidewire

Roots manoeuvre: IoT helps insurers join the dots

The value of the Internet of Things (IoT) to the insurance industry is becoming understood but there is plenty of room for even more innovation. The roots of IoT applications in insurance lie in how telematics were used to support early blackbox insurance for younger drivers. Early applications of this technology were being talked about over a deca...

18 February 2019

Keith Stonell Managing Director, EMEA at Guidewire

Amazon is going to eat your lunch! But Insurers can fight back

This summer’s silly season for news stories ended early for the insurance industry with new rumours of Amazon making plans to disrupt the sector. Well sourced reports in titles like Reuters and Insurance Times suggested insurers were being wooed to join an Amazon aggregator service, while Altus Consulting forecast how Amazon could shake up claim...

08 November 2018

James Wooster COO at Glue42

Does RPA fit into your processes?

I’ve had an epiphany. Sadly, it’s about IT stuff – but I thought I would share it anyway! More specifically, it’s about Robotic Process Automation (RPA) and when to use it. As you will see below, scenarios which appear to be good candidates for RPA could turn into very costly mistakes. Anyone who’s spent time in contact centres or shared-service ...

01 August 2018 /devops

Keith Stonell Managing Director, EMEA at Guidewire

Insurance drones, boots on the ground, and big data

Drones are often touted as being the answer to a great number of modern day challenges. Soon, we are told, they will be making shopping deliveries for us, dropping off pizzas, and even taxiing us around. A similar expectation about drone capability has been seen in the world of insurance. It was thought that insurers would have large drone divisi...

21 May 2018