Digital Insurance Trends

Customer acquisition, onboarding and engagement, underwriting and risk management, billing and claims – all these areas are being changed by the digital innovations. Digital Insurance Trends is a group for professionals who are interested in Insurance Technology, Fintechs, and Solutions Providers - as well as Global Industry Intelligence.

Keith Stonell Managing Director, EMEA at Guidewire

How travel insurance may fly in 2021 thanks to AI and analytics

As restrictions on international travel are lifted for UK holidaymakers, demand for travel insurance products is clearly set to rise. With ‘freedom day’ now on the horizon it is good news for travel insurers, whose business has been suspended for the last 18 months. However, they will be re-entering a very different landscape to the one they left ...

14 July 2021 /covid-19 /predictions

Keith Stonell Managing Director, EMEA at Guidewire

Why the FCA fair price ruling will drive product innovation and benefit consumers

The FCA consultation on fairness in pricing is closed. The industry now knows when they must have new controls, systems, and rules in place by September, and be ready to go live with new price and auto-renewal processes at the end of the year. So, insurers are now firmly on course to ensure pricing for new and existing customers must be the same, ...

01 April 2021 /regulation /predictions

Retired Member 

Giving your core insurance systems a second life.

Improving your Policy Admin, Claim Admin, Billing, Rating systems with cloud functionality. Back in the days, we are talking late 1960’s, early 1970’s, when CRM and ERP were viewed as interesting new concepts, process of standardisation and automation were the initial steps insurers adopted as a way to improve efficiency and reduce human error. Dur...

03 March 2021 /cloud /devops

Keith Stonell Managing Director, EMEA at Guidewire

The insurtechs are coming to get you! What to watch in 2021

In the world of insurtech, it is typical to make bold predictions about the state of the market and where it is headed. The fact is, however, that as the market matures investment in companies is becoming more concentrated and ‘trends’ are more long-term. This consolidation is beginning to drive an increasing amount of meaningful innovation in the...

08 February 2021 /startups /predictions

Matthew Swendsen Solution Marketing at Oracle

Ready. Set. Accelerate: Health Insurers Look to the Cloud for Digital Inspiration

MP3 Players. Smart Phones. Social Media. These technologies have become so ubiquitous to our daily routine that it’s hard to remember life before them. Yet, all were introduced within the last 20 years and have continued to transform rapidly. Think about your first MP3 player, and then think about how you consume music (and podcasts) today. There ...

13 January 2021 /cloud

Keith Stonell Managing Director, EMEA at Guidewire

Lloyd’s of London Blueprint Two claims to show the way

At the beginning of the pandemic, there were perhaps few institutions that looked less well equipped to function under social distancing than Lloyd’s of London. Synonymous with antiquated practices and the primacy of dealing face-to-face, business at Lloyd’s should have ground to a halt this year. Of course, the reality is that this has not been t...

15 December 2020 /cloud /markets

Retired Member 

With fraud on the rise in the insurance industry, KYC comes to the rescue

Fraud and financial crimes perpetrated against insurers are on the rise. Although the banking industry remains the primary route for money laundering, stricter regulations and improved AML controls within that sector have driven criminals to other channels that may be more vulnerable to money laundering activities. Insurance providers, often less ...

24 November 2020 /regulation /crime

Keith Stonell Managing Director, EMEA at Guidewire

Customers Are Looking to Insurers for Stability in 2021

Like everyone else, insurers have had a tough year with COVID-19 and the ensuing economic uncertainty. The sudden re-modelling of their businesses around mass working from home, the collapse in the markets for travel and other insurance products through to the difficulties around claims for business interruption insurance, are all factors that hav...

06 November 2020 /people /covid-19

Keith Stonell Managing Director, EMEA at Guidewire

Has lockdown broken the magic of brokers?

Insurance brokers have always had a special relationship with their customers, one that some might have felt was impervious to change. Due to the current pandemic and the lockdown measures related to it, brokers, along with many other professionals have had to reimagine the ways in which they do their jobs and interact with their customers. The re...

25 August 2020 /people /covid-19

Keith Stonell Managing Director, EMEA at Guidewire

Is working from home actually best for customers and employees?

You will have done well in the last few months if you have avoided talk of the ‘new normal’ and the paradigm shift many of us have experienced in working practices. In many ways, the changes that have been forced upon us are a good thing. People have wanted more flexibility in their lives for some time and the largely positive experiences many bus...

30 July 2020 /people /covid-19