Disruption in Retail Banking

Group founded 03 Oct 2012
Posts 88
Members 30
Group summary

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.

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Kristen Jason

How Credit Unions are Managing Member Experience During COVID-19

As COVID-19 evolves and continues to impact our world, it’s creating new challenges for business. Unfortunately, credit union members seem to be suffering more. According to a recent Gallup poll in

19 Aug 2020
Joshua Frith

Finance content marketing during a recession

Now dubbed The Great Lockdown, the COVID-19 pandemic has sent economies around the world into recession. In the March quarter, Australia’s GDP fell for the first time in nine years, decreasing by 0.3...

28 Jul 2020
Vaibhav Grover

How can Banks use COVID19 crisis to advance the future?

In one of the office discussions I heard a colleague say – “The bank you thought you would be in 2025 is the bank that you need to be tomorrow!”. This was such a ‘powerful’ statement that it got stuck...

24 Jul 2020
Bhavesh Vaghela

Apple Event WWDC 2020

WWDC worldwide developer conference is largely dedicated to developers however the opening keynotes provides a glimpse into what’s coming for customers. The showcase event on 22nd June 2020 was very d...

24 Jun 2020
Steve Morgan

Are challenger banks transforming the lending market or just providing digital makeup?

The short answer is yes…. sometimes to both. However, there is a huge change underway and enough evidence to suggest that customer and competitive pressure alone will drive more change, even without f...

04 Mar 2020
Chris Harris

Challenger Banks: inflection point or moment of truth?

As Starling, Revolut, Monzo and Tandem bank all seek further investment, questions are being raised whether there is funding round fatigue among investors due to a lack of clarity around margins and d...

19 Feb 2020
Retired Member

The Commercial, Business and Retail Banking Outlook for 2020 and Beyond

Over the past few years, interest has risen in digital-first banking, blockchain technology, automation and the concept of digital banking profiles. And as we head into the 2020s, we’ll see further tr...

05 Feb 2020
Retired Member

Getting the 'edge' on customer experience in retail banking

It won’t be a surprise to anyone that the explosion in connected devices continues. Based on research by Ericsson, it is predicted that by 2022 there will be 29 billion connected devices. These dev...

18 Nov 2019
Andrew Stevens

Which? reports branch closures, but banks must maintain a physical element to customer experience

Which? has released a research report showing more than a third of bank branches have closed in the last five years. The consumer group found that 3,303 branches closed between January 2015 and Augus...

08 Oct 2019
Sheza Gary

Digital Disruption In Finance Sector: The Trends And Technologies Shaping The Industry

The impact of the rapidly evolving digital landscape, with more and more new technologies making their way, can be seen in almost every aspect of our lives. One of the industries that have been impact...

21 Aug 2019
Andrew Beatty

The Art and Science of Conversational Banking with AI

With high-tech Conversational Banking platforms, the art is designing a great experience centered on words – written and spoken. This represents a shift from traditional design (which focuses on conte...

23 May 2019
Andrew Beatty

Banking on the Branch of the Future

Disruptive technologies are challenging traditional bank business models and changing how banks interact with their customers. Cores are being modernized, and artificial Intelligence (AI) and machine ...

28 Mar 2019

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