Community
Social Banks is a group that aims to discuss trends and debate as the financial services take their first steps into social media. Twitter, Facebook, LinkedIn etc..debate all here.
As the owner, you will also give up ownership if you leave this group.
Retired Member
American author and poet Maya Angelou famously said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." That’s as good a definition of “delight” as any. Customer satisfaction is passé; customer delight is in. But is this just clever word play or is...
20 June 2011
There has been a lot of buzz about Empire Avenue recently, so I thought I’d do a quick review for those of you that are curious about what it offers. EA is a social game that lets you buy and sell virtual shares in people and brands. And they can do the same with you, using EA’s virtual currency (called Eaves – see what they did there?). Your mark...
13 May 2011
Love it, hate it, but you simply can’t ignore it. In recent years, few things have attracted more attention than the social networking phenomenon. With Facebook’s population adding up to the third largest country on Earth, the debate of whether social is here to stay, is long past. Even as the more online-savvy businesses like retailing have embra...
10 May 2011 /sibos
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
I just got off the phone with Mark Jones, the financial communities editor for Reuters, about being our keynote speaker at Social Media Days - London. (He's sending me some bullet points for the keynote, so we'll be sure to get him up on the agenda as soon as that's in) It has been non-stop here at Finextra HQ and we have almost closed the speaking...
10 March 2011 /retail /wholesale
First Direct invited me to moderate a roundtable looking at social media in financial services in conjunction with Social Media Week (last week). (I had planned to do a blog on this sooner - but despite a flu jab a few months ago - I came down with the most horrendous flu/cold last week - so blog posting were sparse) The discussion included speake...
18 February 2011 /retail
Someone batted around a sad, but not that surprising, statistic about our Finextra Community demographics yesterday. It's seems that a whopping 16% of our readership are women. Way-Hey! OK, so we cover the financial services industry and the technology industry - the two alpha males of the alpha-male dominated industries. But, come'on 16%? Can't w...
15 February 2011 /retail /wholesale
Overcoming reticence or resistance to new social media initiatives is one of the key challenges facing marketeers in the financial services/technology space. Improved SEO/Google ranking (and therefore improved site traffic metrics) is frequently used as an ROI measure but that seems to be missing the point. The less tangible benefits - raised prof...
08 December 2010
One criticism of the digital age is that 'living online' so-to-speak, takes away from real interactions with living, breathing human beings. Well, without being ironic, Twitter was the ultimate catalyst for 'meets & greets' at Sibos this year. A whole slew of people I've never met, but knew on Twitter, came by and hung by the Finextra booth (I'...
01 November 2010 /sibos
Not much. No, seriously, really not that much. Well, that's not strictly true. I do have some beliefs and knowledge about the use of social media from a personal, professional and every day life point of view. But, you know what, I bet they are not based on experience that is longer or more nuanced than any of you. I put up a Linkedin profile arou...
08 October 2010 /sibos /wholesale
I just wanted to share this with the Finextra community. I was going to put it in 'best of the web' but it's not really news, or financial or...well, we all remember Citi and how its staff did not need social media to do their jobs.... This is running around Twitter at the moment, so for those allergic to Twitter, here is good old reliable Dilber
13 September 2010
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