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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
The Chatbot Market is being led by the six tech titans: Microsoft, Facebook, Amazon, TenCent, Google and Apple. Some key trend highlights Transparency Market Research estimates that the global ch
Looks like a number of movies these days are predicting the doom of the human race and the rise of the machines. Will machines take over the planet? Probably not. Will machines become your new colleag...
The online payments landscape is one of the fastest growing industries in the world. Global retail eCommerce transaction volumes for products and services reached US$1.9 trillion in 2016 and are estim...
Next year is the fortieth anniversary of when Lloyd’s decided to make a dramatic, concrete and steel statement about its past and future. 1978 was the year work started on Richard Rogers’ Lloyd’s Bui...
Contactless/proximity payments are promising technology, bringing speed and convenience to the checkout counter. They are supported by pretty much all payment schemes – Mastercard has PayPass, Visa ha...
But can they successfully innovate? According to a recent news article on Finextra, 62% of European financial institutions expect to increase spending on payments technology throughout 2017. This maj...
There has been a huge amount written about PSD2 recently and much of it appears to be, with the greatest respect, over complicating the issue. Very fundamentally, to provide for all of the requireme...
At the latest Apple Worldwide Developer Conference (WWDC) in San Jose, June 17 2017, Apple confirmed the rumours that they will create their own payments service which will be linked with Apple’s mobi...
In 2014, the “age of the customer” was born as a phrase and remained largely abstract. But fast forward just a few years and in 2017, it is the holy grail for businesses – especially banks. We have no...
The 3D Secure 1.0 framework was originally introduced to address lack of consumer authentication in legacy online environments, mainly in cases where online merchant and consumer were not engaged in f...
Credit unions have been a hot topic for me this week. I have had two completely independent conversations with people about them. On Tuesday night I met a chap from the US at an investor summit who me...
The financial services industry is going through an almost unprecedented period of change. Whether political, regulatory, societal and technological, a range of forces have been at work to shift the l...