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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Is there irony in this? Maybe it's only a nibble at the moment. There seem to be a lot of pre-paid products coming onto the market being promoted as a safer alternative to credit cards on the internet. In view of the fact that these are often marketed by credit card companies who might be seen as being to blame for the card security problem anywa...
05 May 2008 /payments
Australian financial institutions are considering a radical initiative that could see BPAY codes trump bank account numbers. Codenamed MAMBO (Me and My Bank Online), the top-secret BPAY proposal could deliver the bank account portability that Australian Treasurer Wayne Swan so desperately wants Australian consumers to enjoy. Instead of a bank accou...
The obvious solution would be to look for a substitute, rather than try and do the same old card thing. I think everyone is pretty convinced that we'd like to lose the cards, especially if it means losing the fraud, and it can. I don't know about you but I think the future is with mobiles and the card is in the past and I don't even see how anyone ...
29 April 2008 /security
Congratulations must go to Gary Wright who chaired the corporate actions automation conference in London week before last week. The conference did two things that are pretty rare these days. It actually did have dialogue between the panelists and the audience, due in no small part to Gary's forthright style of chairmanship. It also did an excel...
28 April 2008 /wholesale
The questions a bank needs to ask include: Do our customers know enough about our products and services? The answer to this is always no. Can we handle some (possibly negative) feedback? The answer to this used to be no, and that has to change to 'yes'. Do we have a mechanism in place to translate good or bad feedback into bette...
28 April 2008 /retail
I don't know whether to be concerned or pleased that 100 million of us may be paying by mobile by 2011. The Gartner report suggests that: wireless application protocol (WAP), - requiring software and expensive data connections, unstructured supplementary service data (USSD) - text based and potentially insecure even with extra software, and ...
24 April 2008 /payments /retail
Here are some of the influential technologies and inventions which have each in their own way revolutionised the retail banking business in the last 1000 years. Money, guarantees and loans have been around for the millennium. I looked for something new, and didn't really see any change between the Crusades and and the 19th century. The first entry...
20 April 2008 /retail
Any new rival to Visa and Mastercard should seriously consider ditching the card concept altogether and utilising customer's mobile phones. A solution which didn't require the current EFTPOS system might save a few costs as well. I would be thinking about an transaction system which sits above using the mobile network and internet to process the t...
17 April 2008 /payments
A great idea to have the proof of age card. At least you won't be able to use someone else's will you? I do think it's an good attempt at improvement, but it's a bit too much for status sensitive young people and I would be surprised to see much uptake apart from parents foisting it upon unwilling children. That is the flaw in the plan - peer statu...
16 April 2008 /regulation
It's pretty obvious really. The main reason is 'because we can'. Next comes 'because more people choose or aspire to carry one than other any item in history'. Mobile phones are becoming ubiquitous and will become the universal communicator. By the end of 2010 more than half the world's people will be carrying one. Unlike other ideas being promoted...
16 April 2008 /retail
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