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In the age of widespread online shopping, cashback has emerged as an effective strategy for attracting traffic and enhancing customer engagement alongside the development of e-commerce platforms. According to a recent Statista study, the global number of online buyers reached 2.71 billion in 2024, and this figure is expected to rise to 2.77 billion by 2025.
In the realm of consumer behaviour, cashback rewards have gained considerable momentum. As the global cashback market is expected to reach $108 billion by 2025, innovative solutions are continually emerging to meet growing consumer demands. The future of cashback services is being shaped by several exciting trends:
Integration with Digital Wallets
Many cashback services are integrating with digital wallets, allowing users to manage rewards and make payments seamlessly. This integration enhances user convenience and engagement.
Leveraging AI to personalise offers and recommendations is becoming a standard. Cashback apps that use AI can provide tailored deals based on user behaviour, increasing the relevance and attractiveness of the offers.
In addition, with the increasing use of smartphones, cashback services are prioritising mobile platforms. Mobile apps with user-friendly interfaces and instant notifications are becoming essential to capture the mobile-savvy audience. More cashback services are aligning with sustainability trends by partnering with eco-friendly brands and promoting ethical shopping. This approach appeals to the growing segment of conscious consumers. Mitgo Ventures is fostering the growth of individual companies and contributing to the broader trend of enhanced digital shopping experiences.
As the cashback market continues to expand, trends such as AI integration, mobile-first approaches, and sustainability will likely shape its future, providing more value and convenience to users worldwide.
The Impact on Fintech
Cashback services are also impacting fintech by driving customer engagement and loyalty. This trend boosts transaction volumes and supports the growth of embedded finance, where non-financial platforms offer financial services.
As fintech companies integrate cashback offers within digital wallets and apps, they create additional revenue streams. However, this innovation also brings increased regulatory scrutiny to ensure consumer protection and financial stability, especially regarding data privacy and cybersecurity. Accelerating the future of cashback, the market is projected to hit $108 billion by 2025 and welcome hundreds of new players.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Alex Kreger Founder & CEO at UXDA
16 December
Dan Reid Founder & CTO at Xceptor
Andrew Ducker Payments Consulting at Icon Solutions
13 December
Kajal Kashyap Business Development Executive at Itio Innovex Pvt. Ltd.
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