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.....el nuevo concepto de instant banking

01 June 2007 Be the first to comment

Hoss Atri

Head of Institutional Partnerships

Elifinty LLC

Hidden in the text of the joint BancoSabadell and Telefonica instant banking announcement I noted quite a novel idea; they have committed to adapt the new 24X7 all -channels banking service to customer requirements, not vice versa!

They promise a consistent customer experience across all channels and BancoSabadell is actually regarding this new initiative as the opportunity to reduce its processing times.

Customer centricity, service experience excellence and less processing times, good heavens, the "A" word comes to mind. Agility.

Food for thought for UK banks?

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor.

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Hoss Atri

Head of Institutional Partnerships

Elifinty LLC

Member since

21 May 2006

Location

London Ec1

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.....el nuevo concepto de instant banking

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