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Heartland Payment Systems first began receiving fraudulent activity reports from the card schemes late last year indicating a possible breach in its defences. The company called the Secret Service and breach forensics teams to investigate and eventually traced the source of the leak to a piece of installed malware last week.
So why wait until late yesterday to tell the world about the attack? Could it be that Barrack Obama's inauguration day - when the world's media was trained on events in Washington - was considered a good day to bury bad news?
Not so, says Robin Baldwin, Heartland's president and chief financial officer.
"Due to legal reviews, discussions with some of the players involved, we couldn't get it together and signed off on until today," Baldwin told the Washington Post. "We considered holding back another day, but felt in the interests of transparency we wanted to get this information out to cardholders as soon as possible, recognising of course that this is not an ideal day from the perspective of visibility."
Weasel words. If the over-riding concern is to ensure transparency, surely it would be better to hold off for a day when good visibility would be guaranteed?
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Kunal Jhunjhunwala Founder at airpay payment services
22 November
Shiv Nanda Content Strategist at https://www.financialexpress.com/
David Smith Information Analyst at ManpowerGroup
20 November
Konstantin Rabin Head of Marketing at Kontomatik
19 November
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