Community
In Beware Of Credit Card Reward Redemption Theft, I'd written about the many occasions in the past when I didn't receive my credit card redemption until I chased the bank in question. In all those cases, the courier company in question seemed to be waiting to decamp with the gifts if I hadn't followed up on their non-receipt.
A recent experience made me wonder if the the bank - the Indian subsidiary of a Top 5 UK bank - has decided to cut out the courier company from the loot.
I recently placed a redemption order for rewards on this credit card. As many times in the past, I didn’t get the consignment even after 30 days. But, this time, when I complained to the bank about non-receipt, I didn't receive the consignment within four hours. So, I couldn't suspect the courier on this occasion. I was right - the needle of suspicion clearly pointed towards the bank when I got its reply the next day.
The bank claimed in its message that it had canceled my order because I'd selected items that were only eligible on a Premier Card. I pointed out to the bank that I'd no reason to find out which category my Visa Gold card didn't belong to and posed the following questions to it:
I never received any reply from the bank.
I tried to think of an innocuous way to explain what happened but nothing fit. What didn't fit may have acquitted OJ - remember his defence attorney's rallying cry, "If it doesn't fit, you must acquit" in the most famous trial of the 20th century - but hooks my bank more and more I think about it. I hate to say this about the bank with whom I've been having a decade-long relationship but, absent any clarification from its side, I'm forced to conclude that the bank (A) realized credit card rewards are lucrative (B) found out from somewhere - by reading my previous post? - that courier companies were dipping into its rich mother lode, and (C) decided to stop outsourcing the theft.
Maybe I’m jumping to conclusions. If you can think of any alternative explanation for this incident, please let me know in the comments below.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Abhinav Paliwal CEO at PayNet Systems- A Neo Banking Software Platform
12 August
Raktim Singh Senior Industry Principal at Infosys
09 August
Alex Kreger Founder & CEO at UXDA
Steve Morgan Banking Industry Market Lead at Pegasystems
08 August
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.