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Hi Ulrich,

Thanks for your feedback.

Video Teller Machines (VTM) are an option that can be explored. They could be a great way for banks to expand their services and extend their business hours, especially for professionals like myself who can only go to my branch at lunchtime because branches are closed after work. A lot of professionals in the BPO industry work night shifts and would surely appreciate it if they could do their bank transactions before or after their shifts – when banks have already closed their doors. However it is an expensive option in terms of hardware and people – and probably should be focused on high value customer segments. This is especially so given the growth in digital banking.

VTM as a stand-in for an actual branch would depend on regulations – but could be an interesting way to handle sales. Account opening via video is a regulatory grey area. Many countries require new customers to show a couple of authorised Ids. Can these be accepted over video? It will be interesting to see if any try. 

Hi Ketharaman,

According to BPI, their implementation of BEA reduced the transaction time by 33%, so data demonstrates that kiosks do help reduce overall waiting time. It make sense, when you consider the time saved for tellers to key in transactions – and the efficiencies of filtering customers to the best trained teller for their particular need.

Marketing is less of a driver, but still people waiting for their turn are a captured audience. With some creativity banks can take advantage of this and do more than rely on the ads flashing on the tv monitor.