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Hi Melvin, thank you for taking the time to comment on my blog post and for your viewpoint. The switch to customers using neobanks as their primary bank is a gradual process, and one that is gathering momentum as they win trust in the market. Digital banks are expanding their services and are attracting new clients with highly responsive and extended services. 

Research that we commissioned recently entitled "The Rise of the Instant Bank" shows that UK banking customers expect an instant bank account set-up but banks are failing to keep up due to paper processes and digital outages. Banks will only remain relevant if they ensure a digital-first strategy in the provision of their services, and harness the benefits of 'Open Banking' to create products and services that are tailored to the end-user.