Avaya Inc., a leading global provider of business applications, systems and services, today announced that it has successfully deployed a new IP telephony system for Bank SinoPac, the fourth ranking private bank in Taiwan.
The new system enhances operational efficiency, simplifies communications management, and delivers new mobile working capabilities for the staff.
Following the merger of International Bank of Taipei and Ever Trust Bank, the new company's Bank SinoPac subsidiary needed to quickly implement a new communications solution that could support the sudden increase in employees. The bank looked for a more efficient, integrated communication network with advanced telephony features and flexibility to support its growing workforce.
"The stability and security of the Avaya system gave us the confidence we needed to build a next-generation IP telephony system. In addition, its large capacity and scalability are quite suitable for financial institutions with many customers like Bank SinoPac," said Robert Tsai, Senior Vice President of Information Technology Division, Bank SinoPac. "The new Avaya platform that has been established in our headquarters office building can easily be extended to all of our branches in Taiwan."
At Bank SinoPac's headquarters office in Taipei, the Avaya Communication Manager IP telephony solution provides over 800 users with advanced features including audio conferencing, mobility and more. The bank plans to extend the network to 36,000 users at 250 remote sites.
Today, staff members at the company's headquarters can log onto the network using any IP phone and always have the same extension and communications features, thus improving mobility and simplify back office management.
"This is just the beginning for Bank SinoPac," said Robert Tsai. "We plan to migrate all of our communications systems to the new IP platform, and integrate office communications and our customer call centers. We believe the system will greatly enhance our efficiency and help us better serve the customers."