Cytora has announced the latest version of its digital risk processing platform. Cytora Platform 3.0 enhances the capabilities of the platform by harnessing agentic AI in a fully explainable way.
Agentic AI orchestrates teams of digitization agents who think, work and explain like a human to complete a task. It unlocks the next level of performance and explainability across the commercial insurance intake.
3.0 digitizes any transaction type regardless of size and complexity with zero training required. This enables insurers to digitize their entire intake (from new business to claims, to renewals, to MTAs) including the most complex risk submissions documents such as loss runs and schedules of values which can contain thousands of repeating fields.
Intuitive human review features make it easy for admin users to accelerate the review of thousands of nested fields including list of properties, claims and other repeating items. Fast track features enable reviewers to zoom into just the fields that require validation.
3.0 unlocks unprecedented levels of explainability. Digitization agents explain their execution like fully fledged members of a team, providing transparent, reliable results and creating capacity. Extraction tasks are executed by seven agents in parallel, who provide their own reasoning paths, resulting in transparent confidence scoring at the field level. Risk professionals can be certain of digitization results, deepening automation across underwriting and claim workflows. Chain of thought reasoning will be accessible in the human review console to assist admin users with validation and exception management.
Cytora Platform 3.0 also provides further advancement in self service capabilities, making it faster and easier to configure new workflows and lines of business and giving users the power to control and tailor the platform to best suit their needs. A visual editor with a natural language interface provides an intuitive user experience. This means the platform is easier and faster to deploy with fewer resources, improving the operational ratio for insurance companies.
Cytora, who recently announced partnerships with Chubb, Arch and Everest, built the platform with the aim of enabling commercial brokers, insurers and reinsurers to process higher volumes of risk at lower marginal cost with improved control over risk selection. Transaction volume processed by the Cytora platform grew by a factor of seven in 2024.
Juan de Castro, COO at Cytora, said: “Cytora Platform 3.0 marks a major step forward in digital risk processing for commercial insurers. With agentic risk digitization, we have substantially increased the capability of our platform to digitize the highest complexity transactions and at the same time, enhance explainability, transparency and user experience.