UX

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/retail

Centennial Bank picks Newgen to boost CX

Newgen Software, a global provider of a low-code platform for end-to-end automation at scale, announced that Centennial Bank, based in Arkansas, has partnered with the IT company to enhance its customer experience.

/retail

Libyan Islamic Bank boosts digital customer experience with Backbase

In an effort to streamline its customer service operations and enhance its customers’ digital banking experience, Libyan Islamic Bank (LIB) has partnered with Backbase, the renowned expert in engagement banking platform solutions worldwide.

/retail

TSB launches new customer rewards portal

TSB has today launched a new customer rewards portal offering customers discounts and savings across a number of retail products and services.

/people

Ubiquity names Akash Budhani VP, corporate development

Ubiquity, a globally renowned business process outsourcer and leader in customer experience (CX) innovation, today proudly announces the appointment of Akash Budhani as its Vice President of Corporate Development.

/people

Indian neobank Niyo appoints former PayPal exec Kiran Kulkarni as head of design

ndia’s leading consumer neo-banking platform, Niyo, announces the appointment of Kiran Kulkarni as their Head of Design.

/retail

Veritran and Glassbox partner to boost CX in the financial industry

Veritran, a leading global Low-Code solutions provider, today announced a strategic alliance with Glassbox, a leading provider of digital experience analytics for web and mobile applications.

/wealth

Wealth at Work group acquires digital agency - DBD Digital

The Wealth at Work group - a leading financial wellbeing and retirement specialist has acquired Death by Design Limited (DBD Digital), a technology firm based in Alderley Edge, Cheshire.

/retail

Blue FCU to overhaul legacy estate with Backbase

Engagement Banking technology provider Backbase announced today that it is partnering with Blue Federal Credit Union (Blue), a leading credit union headquartered in Wyoming and serving communities throughout the Western United States, to reinvent the digital experience for all of Blue’s retail and business banking members.

/devops

Bank priorities shift to customer experience, not products

A new report by the Economist Intelligence Unit published today by Temenos (SIX:TEMN), the banking software company, reveals that four in five bankers (81%) believe that financial institutions will seek to differentiate themselves on customer experience rather than on their products and services in the next four years.

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