The Canadian Imperial Bank of Commerce (CIBC), has introduced a bilingual audio access service to its network of ATMs (automated teller machines).
The bilingual ATMs, which use NCR's Aptra software, allow customers with a visual impairment to plug-in headphones and follow voice instructions, in both English and French, to complete transactions using a number keypad.
The bank says customers can protect their privacy by choosing to blank out the machine screen so nobody can observe transactions.
CIBC is intially installing 27 talking ATMs at selected branches in cities across Canada and plans to roll out a total of 600 across half of the bank's branches by September 2003.