Norway's Sandnes Sparebank is to consolidate customer information across multiple channels and departments using Siebel eFinance 7, MidMarket Edition.
The bank is deploying the package - built specifically to service the requirements of mid-market financial institutions, to unite customer relationship information, demographic information, and interaction history on service requests, sales opportunities, referrals, and marketing campaigns. The Siebel software is also forming the cornerstone of Sandes Sparebank's new transactional Internet banking service.
Arve Vestvik, COO administration, Sandnes Sparebank, comments: "The rapid, straightforward deployment attributes of Siebel 7 will enable the bank to introduce the e-banking service more quickly, capture and successfully service a greater number of customers, and maximise revenues through cross-selling and up-selling."